Pacific BMW - Service Center

Abover and beyond with Henry! Needed a million and one things done on my car and Henry made sure they were all taken care of by the time I was off. Thanks Henry and service team! : Needed a million and one things done on my car and Henry made sure they were all taken care of by the time I was off. Thanks Henry and service team! :) More

Excellent customer care, professional services Chris and his assistant Eddie provided excellent customer care and professional services in handling the problems. They always take care of the need o Chris and his assistant Eddie provided excellent customer care and professional services in handling the problems. They always take care of the need of customers in a timely manner. More

Great employees, terrible time management communication Pros: - Manny, the Service Coordinator/Technician was wonderful to work with. He was very thorough in explaining what I needed and when I would need Pros: - Manny, the Service Coordinator/Technician was wonderful to work with. He was very thorough in explaining what I needed and when I would need to come back in, how to check if I'd need servicing, etc. Cons: - The email I received from Pacific BMW was quite misleading. I got an email with the subject line "Service Due Soon" which is what prompted me to schedule routine maintenance. Turned out, I had come way too early based on the details shows in the My Vehicle section of my computer. - When I received the text message saying my car was ready to pick up, I went to the service area but did not see my car there. It took roughly 30 minutes for it to actually come out from the service area. I wouldn't have minded waiting another 30 mins inside but to send a text saying it was ready for pick up when it would have taken another 30 minutes is ridiculous. I didn't know if I should wait it out (if it would only take another 5 mins) or if I should go back in. Your messaging system needs to be more accurate so people don't waste their time. More

Excellent, personal service. I received superior service. Everyone was so kind and caring in helping me deal with an accident. My car was returned to me in excellent condition. I received superior service. Everyone was so kind and caring in helping me deal with an accident. My car was returned to me in excellent condition. More

Friendly and thorough service Service advisor was very helpful without feeling "pushy" or hurried. Advisor was concerned about my issues so had one of the shop foreman do a drive Service advisor was very helpful without feeling "pushy" or hurried. Advisor was concerned about my issues so had one of the shop foreman do a drive to get a better understanding of the issue. Service was resolved in a timely manner. More

Service First time service with my x5. Overall, Good service start to end. Bit confused when I parked the car because no one was there to escort me. Or there First time service with my x5. Overall, Good service start to end. Bit confused when I parked the car because no one was there to escort me. Or there should be information desk. Uber service had bit problem. But fixed it. More

Pacific is the best. Service was thorough and addressed everything. Loaner was super nice and my service advisor made the whole process a breeze. Communication was gre Service was thorough and addressed everything. Loaner was super nice and my service advisor made the whole process a breeze. Communication was great and my car was ready and waiting for me when I arrived. Thanks again! More

Basic service They treat customers well, everyone is very nice and Manny was upfront with everything and very personable. Only issue is I came in at 9:15 am for They treat customers well, everyone is very nice and Manny was upfront with everything and very personable. Only issue is I came in at 9:15 am for a basic service and oil change and by 10:40 am I was still waiting for my loaner car. Should it take over an hour to drop a car off and get a loaner? This was a basic service, nothing out of the ordinary and it took that long??? Lots of cars go through there so it’s busy but still, I find that unacceptable. I think the folks who work there are nothing but respectful but I really couldn’t believe it took that long. More

Great Service Representative The customer service representative, Amie Gasabyan did a wonderful job in taking care of me. I have been pleased with the attention Amie Gasabyan has The customer service representative, Amie Gasabyan did a wonderful job in taking care of me. I have been pleased with the attention Amie Gasabyan has given me each time I take my car in for service. More

Very sloppy and unprofessional Totally unsatisfied with the service; service rep is too busy, services performed unsatisfactory, I will most probably go to a different dealership fo Totally unsatisfied with the service; service rep is too busy, services performed unsatisfactory, I will most probably go to a different dealership for service next time. More