Pacific BMW - Service Center

Amazing I love everything about pacific bmw. The service it professional. The staff are friendly and they treat you with so much respect. They worked with my I love everything about pacific bmw. The service it professional. The staff are friendly and they treat you with so much respect. They worked with my schedule for drop off and pick up. More

Bad customer service bad attitude not professional Customer service, service management, technician ZERO stars Not professional as I was expected from BMW the worse place ever you can get cheated and Customer service, service management, technician ZERO stars Not professional as I was expected from BMW the worse place ever you can get cheated and manipulated and ripped off for service was never done and charged for. I would never go back again and matter fact once my lease is up I don't want to deal with this dealership again the whole Pacific BMW dealership are unprofessional More

great service and extra mile It was a wonderful experience being at Pacific BMW... Nareg was timely helpful and friendly. Our vehicle was serviced properly and returned washed It was a wonderful experience being at Pacific BMW... Nareg was timely helpful and friendly. Our vehicle was serviced properly and returned washed and clean ... def. will recommend. More

Manny was super helpful and was very nice, he took care of the issue and made sure that the part was replaced and not just paired. was super helpful and was very nice, he took care of the issue and made sure that the part was replaced and not just paired. More

Professional & exceptional service Narek Petrossian & Pacific BMW staff provide exceptional service every time. They are professional, friendly and efficient. They take pride with pr Narek Petrossian & Pacific BMW staff provide exceptional service every time. They are professional, friendly and efficient. They take pride with providing and attending to my needs in a timely manner. I highly recommend! More

Extremely attentive, polite, great product understanding Service advisor, Henry Barmayan is and has been highly attentive. He has great product knowledge in addition to a keen understanding of customers val Service advisor, Henry Barmayan is and has been highly attentive. He has great product knowledge in addition to a keen understanding of customers value of time and convenience. More

Forgot a quart of oil in my service The title says it all, when in for an oil change under warranty. I picked it up the next day and while on the highway a warning light cane on saying o The title says it all, when in for an oil change under warranty. I picked it up the next day and while on the highway a warning light cane on saying oil at minimum level (add one quart). I was not in the area to return and get it added so I stopped by Long Beach Bmw and they added one and checked the level again. After getting ahold of my advisor (4hrs later) they stated that the service tech most likely didn’t fill up the oil canister from the larger barrel fully. All in all they had one job to do and botched it. I will not be returning to this service center again. More

Amazing Amie was great, she was able to fix the problem and had my car ready when I got there. She is friendly didn't have to wait to long for a loaner which Amie was great, she was able to fix the problem and had my car ready when I got there. She is friendly didn't have to wait to long for a loaner which was great. More

Quick, efficient I liked the Uber shuttle approach - ease, transparent, efficient. The wait to pick up the car was a bit long, but it is acceptable. Good job. I liked the Uber shuttle approach - ease, transparent, efficient. The wait to pick up the car was a bit long, but it is acceptable. Good job. More

Excellent Service Galo Mora was my service advisor. Galo was very helpful and kept me informed on the status of my vehicle. The service process was seamless. Galo Mora was my service advisor. Galo was very helpful and kept me informed on the status of my vehicle. The service process was seamless. More