Pacific BMW - Service Center

Efficient, fast, great customer service Pacific bmw met all of my needs as they serviced my car in a quickly and efficient matter. Service and customer service was amazing. Recommend to anyo Pacific bmw met all of my needs as they serviced my car in a quickly and efficient matter. Service and customer service was amazing. Recommend to anyone! More

Long wait times, disorganized First, I want to start by saying we love the sales department at Pacific BMW!! We have always experienced excellent customer service, friendly reperes First, I want to start by saying we love the sales department at Pacific BMW!! We have always experienced excellent customer service, friendly reperesentatives, etc. This was our first experience with the service department. We had an appointment for 11:30am, and by 12noon we still hadn’t been helped. We were informed that service was overbooked and busy, and our car wouldn’t be ready until after 5pm. In addition, there were no loaners available. My husband was sent home in an Uber, and told he would have to provide his own Uber or ride back to Glendale. When I took my husband back to get his car the next morning, we assumed it would be a quick pick up. We had already paid the invoice, and was told our car was ready. It took the service department almost an hour just to bring the car down. We didn’t anticipate that, and it messed up our next appointment. I hope this was a rare day in service, but it didn’t feel like it. The service department didn’t exhibit near the customer service we had experienced in all other areas of Pacific BMW. I hope changes are made. We really want to continue to support the family owned dealership. More

Gilber is the man I really appreciate Gilbert and the rest of the staff at this Bmw location I was treated with the most upmost respect that a person can ask for I really appreciate Gilbert and the rest of the staff at this Bmw location I was treated with the most upmost respect that a person can ask for More

Great service Excellent customer service and great communication. Narek Petrossian Is always on top of his game making sure everything is taking care of. I highl Excellent customer service and great communication. Narek Petrossian Is always on top of his game making sure everything is taking care of. I highly recommend this service center. More

Amazing Service from beginning to end. I can always count on exceptional and amazing service from Amie and the team at Pacific BMW when it comes to my 2009 135i coupe service and maintenanc I can always count on exceptional and amazing service from Amie and the team at Pacific BMW when it comes to my 2009 135i coupe service and maintenance needs. More

Easy breezy. Clean, well-lit palace of automotive excellence. Upon entering, you definitely know that your money is paying for all this: gleaming, stylish faciliti Clean, well-lit palace of automotive excellence. Upon entering, you definitely know that your money is paying for all this: gleaming, stylish facilities, shiny new loaner cars, bright, smiley people. Everyone is happy, here. It's like a wealthy Disneyland for autophiles. More realistically: they do a really good job in the service department, and they take care of their clients. You just gotta pay for it, which is par for the course. More

Quick and easy ! That’s all! In and out fast Good communication Good service Good follow up Friendly and answer questions about my service. Thank you! ! That’s all! In and out fast Good communication Good service Good follow up Friendly and answer questions about my service. Thank you! More

touched basis with all requirements for my vehicle’s service narek was amazing and helpful as usual with helping me fulfill all needs and questions i had towards my car. he is always an exceptional car service p narek was amazing and helpful as usual with helping me fulfill all needs and questions i had towards my car. he is always an exceptional car service professional and never fails to leave me satisfied. More

5 series service Manny Cruz, my service advisor, was very good at getting everything I need done at a reasonable price given the issues. Also I had a nice new bmw ser Manny Cruz, my service advisor, was very good at getting everything I need done at a reasonable price given the issues. Also I had a nice new bmw service loaner while waiting. More

Terrible service, per usual Very unpleasant, rude environment. This dealership does not make their customers feel cared for- most employees I have worked with have no problem bei Very unpleasant, rude environment. This dealership does not make their customers feel cared for- most employees I have worked with have no problem being blatantly rude to customers. More