Pacific BMW - Service Center

The service at Pacific BMW is great! I have always received great service at Pacific BMW. The only issue I had at my last visit was the length of time it took to drop off and pick up my I have always received great service at Pacific BMW. The only issue I had at my last visit was the length of time it took to drop off and pick up my car as the service center was very busy. The new technological innovations they have implemented are very interesting and fun, but I must say that it's the personal touch of Marco and the other service advisors that makes Pacific BMW my first choice for service. Cindy Trangsrud More

Excellent job! Service was very good and Gilbert from service department is very helpful! We are thinking about leasing a other BMW just because services is Service was very good and Gilbert from service department is very helpful! We are thinking about leasing a other BMW just because services is good More

Unexpectable I do have many vehicles I’ve been to several different dealership Service departments. First time at Pacific BMW and I felt so welcome everybody i I do have many vehicles I’ve been to several different dealership Service departments. First time at Pacific BMW and I felt so welcome everybody is so nice and generous My service advisor Gilbert was so Great kind and experienced that he knew exactly what was going on with the vehicle no headache no hustle I was out of there in no time thanks a lot guys More

fast and efficient and friendly Everyone was nice and accommodating and got me in and out quickly. The facilities are nice and clean as well! The loaner X1 they gave me was really ni Everyone was nice and accommodating and got me in and out quickly. The facilities are nice and clean as well! The loaner X1 they gave me was really nice as well and I may consider it for my next lease! More

Quick and reasonable service! The service was great and the staff were very friendly. Narek was especially very courteous and answered all the questions that I asked. Overall I wou The service was great and the staff were very friendly. Narek was especially very courteous and answered all the questions that I asked. Overall I would recommend Pacific BMW to friends and family. More

Fast, efficient, great service From start to finish the process of making an appointment and having Gilbert take care of the car, excellent service and can't ask for a better profes From start to finish the process of making an appointment and having Gilbert take care of the car, excellent service and can't ask for a better professional than Gilbert to be professional and knowledgeable about the car. True testament of excellence = Gilbert More

Manny is ALWAYS AMAZING Manny is always AMAZING, professional and nice every time I get my car serviced. Bmw Glendale will continue to be my favorite dealership with excepti Manny is always AMAZING, professional and nice every time I get my car serviced. Bmw Glendale will continue to be my favorite dealership with exceptional service. More

Overall service Gilbert, our service adviser, is great. Couldn’t ask for a better adviser. He is very professional and friendly. Very comfortable to communicate wi Gilbert, our service adviser, is great. Couldn’t ask for a better adviser. He is very professional and friendly. Very comfortable to communicate with. Wouldn’t go anywhere else. More

Efficient, fast, great customer service Pacific bmw met all of my needs as they serviced my car in a quickly and efficient matter. Service and customer service was amazing. Recommend to anyo Pacific bmw met all of my needs as they serviced my car in a quickly and efficient matter. Service and customer service was amazing. Recommend to anyone! More

Long wait times, disorganized First, I want to start by saying we love the sales department at Pacific BMW!! We have always experienced excellent customer service, friendly reperes First, I want to start by saying we love the sales department at Pacific BMW!! We have always experienced excellent customer service, friendly reperesentatives, etc. This was our first experience with the service department. We had an appointment for 11:30am, and by 12noon we still hadn’t been helped. We were informed that service was overbooked and busy, and our car wouldn’t be ready until after 5pm. In addition, there were no loaners available. My husband was sent home in an Uber, and told he would have to provide his own Uber or ride back to Glendale. When I took my husband back to get his car the next morning, we assumed it would be a quick pick up. We had already paid the invoice, and was told our car was ready. It took the service department almost an hour just to bring the car down. We didn’t anticipate that, and it messed up our next appointment. I hope this was a rare day in service, but it didn’t feel like it. The service department didn’t exhibit near the customer service we had experienced in all other areas of Pacific BMW. I hope changes are made. We really want to continue to support the family owned dealership. More