Pacific BMW - Service Center

Excellence as expected Came in with a leaking wind noise for my 335i. Service took time and effort just to find the root cause of the problem, and was able to fix promptly. Came in with a leaking wind noise for my 335i. Service took time and effort just to find the root cause of the problem, and was able to fix promptly. Very satisfied with the result and the leisure of the courtesy vehicle provided. More

Marco as usual is the best! Marco is what you want from a Service Advisor. I keep coming back to Pac BMW Svc because of him. The service team also did outstanding work on my car Marco is what you want from a Service Advisor. I keep coming back to Pac BMW Svc because of him. The service team also did outstanding work on my car and it drives great. More

Excellent personnel and a great flow set-up As usual Pacific BMW and our service adviser, Narek Petrosian, come through with great service and care. The improvements done recently to make it eas As usual Pacific BMW and our service adviser, Narek Petrosian, come through with great service and care. The improvements done recently to make it easier for the customer to communicate/get status of job being done and drop off and pick-up our car has been fantastic. Everyone in the customer service area goes above and beyond to make sure the process is moving along fast. It is truly a pleasure to have a dealership that treats us as family. More

Service Henry is great, always keeping me in the loop. He is very friendly, and tries to get me in and out the door as soon as possible Henry is great, always keeping me in the loop. He is very friendly, and tries to get me in and out the door as soon as possible More

Galo is an asset to your team. Galo was helpful and efficient. He explained everything clearly and demonstrated excellent costumer service. I will definitely comeback to service my Galo was helpful and efficient. He explained everything clearly and demonstrated excellent costumer service. I will definitely comeback to service my car in the near future. More

Maintenance checkup Manny is a great service advisor. Pacific BMW is a great dealership. Serena is so friendly. Everyone makes you feel like you're a valued customer. Manny is a great service advisor. Pacific BMW is a great dealership. Serena is so friendly. Everyone makes you feel like you're a valued customer. More

First Class service and knowledgeable folks. I went in for several recalls and got a loner car. Everything was ready to go when I got there. Gilbert took me in his office and 5 min later we were I went in for several recalls and got a loner car. Everything was ready to go when I got there. Gilbert took me in his office and 5 min later we were done and I was driving away in a beautiful loaner BMW. The next day car was ready and same thing....writhin 5 min I was out of there. More

Neglectful This was my first time coming to Pacific for service. Since this is where I bought my latest F30, I was hoping this would be my new go-to dealership. This was my first time coming to Pacific for service. Since this is where I bought my latest F30, I was hoping this would be my new go-to dealership. Especially since I had a great experience with my salesman Robert quickly getting me that rare spec'd F30 before someone else did. However this wasn't the case, I will not be coming back to Pacific. An issue I encounter everywhere I go is not getting the same treatment as others because of my young age. But a place like a dealership where I'm already a paying customer, that is unacceptable. I would ask people questions and get a short, rushed, unhelpful answer. I would then see them get asked questions by other customers and I'd see them put on their "anything-for-the-customer" act. Infuriating. Even IF it wasn't because of my age, the treatment was unacceptable. Nobody was helpful, I didn't get the loaner I was told I'd get per request (wanted an X3 because I'm interested in purchasing an X5), and I was left waiting around multiple times with no update. The worst part was my interaction with my assigned service advisor Amie. When she finally came up to me outside by my car she didn't even invite me into her office or introduce herself. I had to ask who she was since she was out of the office when I dropped my car off. She handed me papers and said "You're all set!". EVEN THOUGH I had received an email from the techs with a video saying they found two of my tires had nails in them. That alone is ridiculous. If I wasn't a car enthusiast capable of sourcing my own tires and having them installed she would have sent off a customer with continued TPMS issues (at drop-off I mentioned two corners would read low after a while and that I wanted them to see what it was). I didn't mention it because at that point there was no way I was contributing to her commission. Was she shoo'ing me off because of my age? Because she had an Alpina customer waiting? I don't know. Should ANYONE receive service that sloppy and negligent? No. What upsets me the most is that I'm not only a huge car enthusiast, but I'm a die hard BMW fan. I own three BMWs; an E30, an E36, and my F30. I love each one and never intend on selling any of them. Between my family and my fiance's family I have convinced SIX people to switch to buying BMWs. So to be an AVID lover and supporter of the brand, and to come to a dealership and get treated so much poorer compared to people who are only here because Pacific had a good deal on a lease is incredibly frustrating and discouraging. In reality I'm not asking for much. I'm asking for basic service. Be friendly while you're doing my paperwork, apologize for not having the loaner I was told I'd get after requesting it in advance multiple times, actually KNOW whats going on with my car, sit me down in your office and let me know what was done while it was there (WITHOUT ME HAVING TO ASK). Simple, basic, reasonable requests. I will not be coming back to Pacific for service, I will not be recommending Pacific to family and friends, and neither myself or anyone from my family will be buying our future cars from here. More

Good service Very friendly staff generally from beginning to end. My service adviser was very good in explaining things to me and making sure I was taken care of. Very friendly staff generally from beginning to end. My service adviser was very good in explaining things to me and making sure I was taken care of. More

Great Car Care! For the past 16 years have had car serviced here. Never had a problem that was not taken care of thoroughly. Now continuing on with my new car! For the past 16 years have had car serviced here. Never had a problem that was not taken care of thoroughly. Now continuing on with my new car! More