Pacific BMW - Service Center

You must pay more atention to details I have take 3 BMW vehicles to service and only one has been service correctly. The other 2 vehicles I have had to go back for additional service. My 2 I have take 3 BMW vehicles to service and only one has been service correctly. The other 2 vehicles I have had to go back for additional service. My 2018 X1 of 2 services I had to return 2 times to fix things that were no be done correctly. The first time the X1 was leaking oil, the second time the vehicle was not reset after service. Both times took time of my busy schedule. We also brought a 328 to service, and the battery was not changed, considering that that was the reason for us taking the car to service. When I take my cars to service, I do not rush you or ask you to service the car in an unreasonable time frame. I do not understand why you do not have a quality check service. Overall less then average service. I don't like BMW Monrovia service either, they are worse than you. I like BMW's but now, I am wondering if all BMW dealer services are that poor, and for me the safety and the trust in my vehicle is vital. More

Great and efficient service. My car was serviced in less than two hours. The staff were also very fast in processing and providing a loaner car. Thanks very much. My car was serviced in less than two hours. The staff were also very fast in processing and providing a loaner car. Thanks very much. More

Maintenance service Overall good. Specially Marco was Nice, kind, professional & Excellent. My car had several warning pop-ups before I went there. Now everything looks o Overall good. Specially Marco was Nice, kind, professional & Excellent. My car had several warning pop-ups before I went there. Now everything looks okay. Thank you. More

World class service ! This was my first visit to Pacific BMW. I arrived on time for my appointment and they were ready to go,. I was received by the team, dropped my car of This was my first visit to Pacific BMW. I arrived on time for my appointment and they were ready to go,. I was received by the team, dropped my car off and my car was serviced- they were super professional, super attentive took care of everything (including my key fob battery), gave great service, the kind of experience you expect from BMW. Even after my service I had questions - I reached out to Remi Carretero, with a few questions post service he promptly answered! . I had previously visited a different BMW service center and showroom and those folks could learn lot on our customer service and customer care from Pacific BMW. More

Great experience overall The only exception is I had to wait 20+ minutes in the lounge area from the time my car was ready until they brought it down to me. This seemed exces The only exception is I had to wait 20+ minutes in the lounge area from the time my car was ready until they brought it down to me. This seemed excessive since there were only 2 other people in the waiting area. More

Great Experience as always! Thank you BMW for always being so dependable! Galo Mora is the best service advisor I've ever met and I am so grateful to him every time he helps me d Thank you BMW for always being so dependable! Galo Mora is the best service advisor I've ever met and I am so grateful to him every time he helps me drop off/ service and pickup. Solid Five Stars all the way around! More

All workers were nice Amie Gasbyan was nice and helped me a lot and when I got a loan car and returned the car, other workers were nice. Everybody was nice and kind. Amie Gasbyan was nice and helped me a lot and when I got a loan car and returned the car, other workers were nice. Everybody was nice and kind. More

excellent service by my advisor Henry. The level of service given by Pacific BMW is extremely professional and wonderful. My service adviser Henry is very professional and courteous to al The level of service given by Pacific BMW is extremely professional and wonderful. My service adviser Henry is very professional and courteous to all our needs. He is truly a great asset to the company. More

Professional service, no fuss, excellent SA Good Service Associates are to be treasured and Amie Gasabyan is one of those. She is knowledgeable, frank, honest and fair. There is no bullsh*t when Good Service Associates are to be treasured and Amie Gasabyan is one of those. She is knowledgeable, frank, honest and fair. There is no bullsh*t when dealing with Amie and for that I am very grateful. More

Pleasant & professional service by my advisor. It's hard to find good service advisors and mine - Manuel Cruz - is top notch. The appointment was professional, thorough and he answered and advised It's hard to find good service advisors and mine - Manuel Cruz - is top notch. The appointment was professional, thorough and he answered and advised me on all of my questions. Five stars! More