Pacific BMW - Service Center

Great service manager As always, great service from Gilbert! Only 4 stars due to the attitude of the person handing over the loaner, this is my first encounter with an As always, great service from Gilbert! Only 4 stars due to the attitude of the person handing over the loaner, this is my first encounter with an unfriendly staff. More

So so Change details on emails and paperwork it's not gerson it's Francisco Segundo it's very frustrating been asking for long time to change Change details on emails and paperwork it's not gerson it's Francisco Segundo it's very frustrating been asking for long time to change More

Great, prompt service. Amie was awesome! We normally take our cars to new century since we bought them there, but the responsiveness of the team has us sold. Loved the video Amie was awesome! We normally take our cars to new century since we bought them there, but the responsiveness of the team has us sold. Loved the video updates on the car, as well as how accommodating everyone was. 10/10. More

Good, friendly and helpful. My service advisor Danny really understands my needs and was helpful in getting the necessary works done to my satisfaction. The follow ups were very My service advisor Danny really understands my needs and was helpful in getting the necessary works done to my satisfaction. The follow ups were very thorough as well. More

Oil change/ seat belt problem Amy was super nice and helpful. My car was ready in two days. Definitely love taking my car to Pacific BMW for service, my car was clean and ready to Amy was super nice and helpful. My car was ready in two days. Definitely love taking my car to Pacific BMW for service, my car was clean and ready to be driven. More

Great experience Amie was great and willing to help me out. She explained everything in great detail and tried to accommodate all of my requests. I have confidence tha Amie was great and willing to help me out. She explained everything in great detail and tried to accommodate all of my requests. I have confidence that if I come to this dealership my concerns will be addressed and customer service will be great. Thank you Amie! More

25 minute late, and a requested service short I made sure to request that my car gets washed after the oil change and the service adviser knew about it. When I was contacted around 10:30 am saying I made sure to request that my car gets washed after the oil change and the service adviser knew about it. When I was contacted around 10:30 am saying that my car was ready for pick-up, once again I asked the adviser to make sure that the car was washed, and he confirmed. When I went to pick up my car, it took them 25 minutes to bring it around, 25 MINUTES... When I asked why it was running late they said they were washing the car, so finally when I saw the car, it part of it was still dripping wet and the parts that really needed to be washed was still dirty. BAD SERVICE More

Quick, easy and fantastic advisor! Henry my advisor was amazing with constant communication, and was very accommodating with my schedule. Overall a great experience! I'll be asking for Henry my advisor was amazing with constant communication, and was very accommodating with my schedule. Overall a great experience! I'll be asking for Henry the next time I return! Thanks! More

Best bmw service experience This is the best place I have ever been to for service in LA. Wait time is very short, very effective! I will come back for my next services This is the best place I have ever been to for service in LA. Wait time is very short, very effective! I will come back for my next services More

superb The service department operates like a well oiled machine, totally befitting and consistent with the BMW brand which it serves. Other dealerships coul The service department operates like a well oiled machine, totally befitting and consistent with the BMW brand which it serves. Other dealerships could learn from this one. More