Pacific BMW - Service Center

Great "service dept" I've been going to Pacific BMW since 2008. It's always been satisfying experience for me. My first service consultant Hassan who no longer with PBMW w I've been going to Pacific BMW since 2008. It's always been satisfying experience for me. My first service consultant Hassan who no longer with PBMW was magnificently excellent! Then fortunately was replaced by another fantastic, trustworthy Danny! Thank you for consistent awesome service. More

Recall Service My recall service was great. Service advisor Narek P. was extremely helpful and knowledgeable, He helped with the recall on my BMW X3. Definitel My recall service was great. Service advisor Narek P. was extremely helpful and knowledgeable, He helped with the recall on my BMW X3. Definitely recommend pacific bmw and Narek for any help. More

Very good Great and very courteous service vehicle delivered on time and all warranty work performed .... At absolutely no charge to myself..My service adviso Great and very courteous service vehicle delivered on time and all warranty work performed .... At absolutely no charge to myself..My service advisor Manuel Cruise called and kept me informed of what was going on and the vehicle was delivered on time More

Unprofessional I drive a brand new 7 series and the way I was treated was disgusting. The representative Marco is terrible, he arrived 5 mins late to our scheduled a I drive a brand new 7 series and the way I was treated was disgusting. The representative Marco is terrible, he arrived 5 mins late to our scheduled appointment and was very lazy with everything. I told him when I got there the ac coolant and battery needs charge which I reiterated numerous times but that didn’t stop him from leaving it out on the repair invoices until I noticed it wasn’t included and he hand wrote it in and made me initial. I drive a $93,000 dollar car this was the worst customer service and biggest xxxxxxxx I’ve ever dealt within my life. I would not recommmend Marco to anyone. Unless they want to sit there in silence with a guy who doesn’t give a xxxx about anything and provides half xxx service. He was so lazy to the point where he almost let me walk out the place without calling me an Uber as well. when someone is paying that much for a car make sure they are xxxxing taking care of and not given some employee who’s depressed with there life and to lazy to do his job. More

Exceptional I believe that coming to pacific BMW is a place where the consumer is catered to in more ways than one. It is always clean inside and out. All the emp I believe that coming to pacific BMW is a place where the consumer is catered to in more ways than one. It is always clean inside and out. All the employees are helpful and seem to be in good spirits. Being able to have a courtesy vehicle puts them even further above all other dealerships in the area. A+ service with a smile. More

Scheduled service I had a scheduled service with a loaner waiting and same day service was completed with no issues. My service adviser, Narek, was very helpful. I had a scheduled service with a loaner waiting and same day service was completed with no issues. My service adviser, Narek, was very helpful. More

Excellent Service and Team. Everyone there is eager to help and addressed my concerns promptly. A minor quality check issue arose but was quickly rectified. I wouldn’t and won’t Everyone there is eager to help and addressed my concerns promptly. A minor quality check issue arose but was quickly rectified. I wouldn’t and won’t take my car anywhere else. Thanks everyone. More

Service/repair Service was very prompt and efficient and Gilbert was very, very helpful. He has been my regular service advisor since I bought my car and he has been Service was very prompt and efficient and Gilbert was very, very helpful. He has been my regular service advisor since I bought my car and he has been very professional. More

Very friendly and professional Was satisfied with service the service advisor kept me updated on my car status and explained thoroughly what was being done on the car. He was very p Was satisfied with service the service advisor kept me updated on my car status and explained thoroughly what was being done on the car. He was very professional More

Great service from Amie G. and the team I used to take my BMW to a different service center and the difference is night and day! The staff at Pacific BMW is friendly, efficient and organized I used to take my BMW to a different service center and the difference is night and day! The staff at Pacific BMW is friendly, efficient and organized and they do a good job of explaining the repairs that are needed and your options. More