Pacific BMW - Service Center

Coupon Ripoff I recently took my car in for an oil change and brake fluid service. I had received two coupons from the dealership for $50 Any Brake Service and $25 I recently took my car in for an oil change and brake fluid service. I had received two coupons from the dealership for $50 Any Brake Service and $25 Off Any Oil Change. I called the service dept after I dropped the car off and asked if those coupons applied and was told yes and to give them to the service rep when I picked up the car. I did but was told I couldn’t use them because “Any Brake Service” doesn’t include “Brake Fluid Service” and it was too late to apply the $25 Off towards the oil change. Nowhere on the coupon or the email does it state when the coupon must be presented to be applied. Previously when I took my car in for service I presented a coupon for an oil change at drop off. However when I picked my car up the service indicator had not been reset and I had to add oil to the car six months later which makes me think the oil wasn’t even changed at all. I moved three years ago and now there are three BMW dealerships closer to me than Pacific BMW. This is the last time I make the extra effort to go out of my way to this dealership. More

Always amazing service! Gilbert my service advisor ALWAYS does an AMAZING job every single time I go in! He’s the best! He’s the only reason I always and will continue to co Gilbert my service advisor ALWAYS does an AMAZING job every single time I go in! He’s the best! He’s the only reason I always and will continue to come back to Pacific BMW for service. More

Great customer service! Henry is always very friendly, attentive, and pays attention to details. He was able to get the service I needed done quickly and w customer service! Henry is always very friendly, attentive, and pays attention to details. He was able to get the service I needed done quickly and when I needed a loaner car he made the process super easy. I didn’t even have to go inside which is usually a longer process. Took only 5 minutes!! More

Good quality service and care I always appreciate getting a complimentary loaner car whenever l bring my car in for service. The service was done in a timely manner and I appreciat I always appreciate getting a complimentary loaner car whenever l bring my car in for service. The service was done in a timely manner and I appreciate the free car wash as well. More

Tire damage repair I was in Pasadena visiting family and noticed tire damage drove to your service center got my tire replaced in 3 hours thanks for helping out I was in Pasadena visiting family and noticed tire damage drove to your service center got my tire replaced in 3 hours thanks for helping out More

Alway friendly and knowledgeable. Listens and advises...good attributes for a service advisor. Communicates promptly with knowledge and with a friendly attitude to make the service e Listens and advises...good attributes for a service advisor. Communicates promptly with knowledge and with a friendly attitude to make the service experience go smoothly. More

Terrific service at Pacific BMW The team is terrific. I work primarily with Gilbert who is helpful, informative, and very knowledgable. Their communication is clear and the service i The team is terrific. I work primarily with Gilbert who is helpful, informative, and very knowledgable. Their communication is clear and the service is always completed on schedule and the car is returned spotless. They are the best! More

Change tire The service department is really nice and clean all area. When I get there, I don't need to do anything. they do all what I need. It was perfect. The service department is really nice and clean all area. When I get there, I don't need to do anything. they do all what I need. It was perfect. More

Service I had basic service and everything was fine. Amie was great and it was very easy to book an apt. My experience was very easy. I had basic service and everything was fine. Amie was great and it was very easy to book an apt. My experience was very easy. More

Great Rene and sevak took care of my issue at hand and the process didn’t take a long time. Great hospitality and everyone was very friendly. Rene and sevak took care of my issue at hand and the process didn’t take a long time. Great hospitality and everyone was very friendly. More