Pacific BMW - Service Center

Great customer service! Henry is always very friendly, attentive, and pays attention to details. He was able to get the service I needed done quickly and w customer service! Henry is always very friendly, attentive, and pays attention to details. He was able to get the service I needed done quickly and when I needed a loaner car he made the process super easy. I didn’t even have to go inside which is usually a longer process. Took only 5 minutes!! More

Good quality service and care I always appreciate getting a complimentary loaner car whenever l bring my car in for service. The service was done in a timely manner and I appreciat I always appreciate getting a complimentary loaner car whenever l bring my car in for service. The service was done in a timely manner and I appreciate the free car wash as well. More

Tire damage repair I was in Pasadena visiting family and noticed tire damage drove to your service center got my tire replaced in 3 hours thanks for helping out I was in Pasadena visiting family and noticed tire damage drove to your service center got my tire replaced in 3 hours thanks for helping out More

Alway friendly and knowledgeable. Listens and advises...good attributes for a service advisor. Communicates promptly with knowledge and with a friendly attitude to make the service e Listens and advises...good attributes for a service advisor. Communicates promptly with knowledge and with a friendly attitude to make the service experience go smoothly. More

Terrific service at Pacific BMW The team is terrific. I work primarily with Gilbert who is helpful, informative, and very knowledgable. Their communication is clear and the service i The team is terrific. I work primarily with Gilbert who is helpful, informative, and very knowledgable. Their communication is clear and the service is always completed on schedule and the car is returned spotless. They are the best! More

Change tire The service department is really nice and clean all area. When I get there, I don't need to do anything. they do all what I need. It was perfect. The service department is really nice and clean all area. When I get there, I don't need to do anything. they do all what I need. It was perfect. More

Service I had basic service and everything was fine. Amie was great and it was very easy to book an apt. My experience was very easy. I had basic service and everything was fine. Amie was great and it was very easy to book an apt. My experience was very easy. More

Great Rene and sevak took care of my issue at hand and the process didn’t take a long time. Great hospitality and everyone was very friendly. Rene and sevak took care of my issue at hand and the process didn’t take a long time. Great hospitality and everyone was very friendly. More

Good service Henry is very thoughtful and knowledgeable Though the waiting was little bit longer than expected, I was able to get my car back on same day Henry is very thoughtful and knowledgeable Though the waiting was little bit longer than expected, I was able to get my car back on same day More

Terrible Service Third time I've raised the issue of my charger not working on my M4 and once again they've returned my car to me and my charger is still not working. Third time I've raised the issue of my charger not working on my M4 and once again they've returned my car to me and my charger is still not working. All they want to do is charge me for every little thing but can't even fix my charger. I'm driving a 90k+ car and I haven't been able to charge my phone is over 3 months. More