Pacific BMW - Service Center

Tire replaced in a timely manner As usual made an appointment, left car with Marco, and he took care of the rest. I was not in a hurry and my tire was replaced before service closing. As usual made an appointment, left car with Marco, and he took care of the rest. I was not in a hurry and my tire was replaced before service closing. More

always outstanding My favorite dealership, every single employee doing great job.It takes only 1 or 2 days, They don't need to explain what I need, they are very unders My favorite dealership, every single employee doing great job.It takes only 1 or 2 days, They don't need to explain what I need, they are very understanding. More

5-Star Service The service at Pacific BMW was amazing. Everything was on time; the loaner car that I asked for, the call to give a a quote for the repairs; the compl The service at Pacific BMW was amazing. Everything was on time; the loaner car that I asked for, the call to give a a quote for the repairs; the completion of the work and the delivery of the car. My service, Amie is very professional and her follow-through is great! I really felt like a VIP! More

light out Staff was great. Everything was quick, and easy. Would recommend to others, and Narek was very cool. Texted me when the car was ready and thats it. Staff was great. Everything was quick, and easy. Would recommend to others, and Narek was very cool. Texted me when the car was ready and thats it. More

Excellent service Very professional customer satisfaction. Very friendly polite and nice. The quality of work is high. The communication is smooth and Efficient. Highly Very professional customer satisfaction. Very friendly polite and nice. The quality of work is high. The communication is smooth and Efficient. Highly recommend Pacific BMW for the service and sales. More

M3 Service I have been a BMW owner for the past 20 years ( 5 series, X5, and M3). I have taken my car to several dealers for service in the past and have never w I have been a BMW owner for the past 20 years ( 5 series, X5, and M3). I have taken my car to several dealers for service in the past and have never written a review. The reason being I was neutral in the service I received. I decided to write a review this time because the service I received from the Advisor and the Technician was beyond my expectations. Specifically, Manny Cruz was very knowledgeable about the services needs of my M3 and was very responsive and proactive. In addition, Calvin Yun the technician who serviced my car knows what he is doing and did and excellent job evaluating the issues I noted and corrected them. For example, the noises I noted are all gone and the car drives great. I highly recommend Manny and Calvin at Pacific BMW. More

Happy new customer after the switch from Beverly Hills BMW I can’t say enough nice things about my total experience with Pacific BMW service center, in particular my service advisor Henry Burmayan. I was a I can’t say enough nice things about my total experience with Pacific BMW service center, in particular my service advisor Henry Burmayan. I was an unhappy customer at Beverly Hills BMW so I decided to give Pacific BMW a chance and hit a home run with that decision. From the moment I pulled up to the moment I pulled away, I felt taken care of and that I mattered. From getting a similar sized loaner vehicle, to the text message updates, to my general chit chat with Henry, I always had a smile on my face. I’m looking forward to my next service visit when it is needed and I would also like to bring my girlfriends lease vehicle in shortly to see about getting another new car for her. Thank you Henry and thank you Pacific BMW. Peter White More

I dread bringing my car here I always dread dealing with BMW service department. Whether it's having to wait 45 minutes to get attention when I drive in or not getting responses t I always dread dealing with BMW service department. Whether it's having to wait 45 minutes to get attention when I drive in or not getting responses through the text system, it's always a pain in the xxx. This time I was told that I'd be notified by the afternoon about updates on my car and heard nothing, even after asking what was happening. Then I asked again the next day and got no response. I got an email saying it was ready before my rep, Amie, responded to me. When I got in, I just dealt with someone else because Amie was busy and didn't even say "hi, be with you in a second." More

Coupon Ripoff I recently took my car in for an oil change and brake fluid service. I had received two coupons from the dealership for $50 Any Brake Service and $25 I recently took my car in for an oil change and brake fluid service. I had received two coupons from the dealership for $50 Any Brake Service and $25 Off Any Oil Change. I called the service dept after I dropped the car off and asked if those coupons applied and was told yes and to give them to the service rep when I picked up the car. I did but was told I couldn’t use them because “Any Brake Service” doesn’t include “Brake Fluid Service” and it was too late to apply the $25 Off towards the oil change. Nowhere on the coupon or the email does it state when the coupon must be presented to be applied. Previously when I took my car in for service I presented a coupon for an oil change at drop off. However when I picked my car up the service indicator had not been reset and I had to add oil to the car six months later which makes me think the oil wasn’t even changed at all. I moved three years ago and now there are three BMW dealerships closer to me than Pacific BMW. This is the last time I make the extra effort to go out of my way to this dealership. More

Always amazing service! Gilbert my service advisor ALWAYS does an AMAZING job every single time I go in! He’s the best! He’s the only reason I always and will continue to co Gilbert my service advisor ALWAYS does an AMAZING job every single time I go in! He’s the best! He’s the only reason I always and will continue to come back to Pacific BMW for service. More