Pacific BMW - Service Center

Best service advisor and service dept I've own my 2011 X5 35D for 5 years so you can imagine the countless dealers I've been to. Pacific BMW is now my new favorite. Service is prompt, effi I've own my 2011 X5 35D for 5 years so you can imagine the countless dealers I've been to. Pacific BMW is now my new favorite. Service is prompt, efficient, friendly and the advisor is great. Help me fixed my issue via carmax coverage beyond my expectations. No gimmicks, no runarounds. Much appreciated. Also, this is the first service dept that I did not have to request a car wash and first ever that they put a cold water bottle in the car when I picked up. NONE of the other dealer ever did that. So thank you Galo and the service dept. More

Satisfied customer Gilbert Pogosyan at service department always makes me feel special. He is following up every service I had with my two other cars from BMW. He is Gilbert Pogosyan at service department always makes me feel special. He is following up every service I had with my two other cars from BMW. He is assets to BMW pacific👍 More

Tire replaced in a timely manner As usual made an appointment, left car with Marco, and he took care of the rest. I was not in a hurry and my tire was replaced before service closing. As usual made an appointment, left car with Marco, and he took care of the rest. I was not in a hurry and my tire was replaced before service closing. More

always outstanding My favorite dealership, every single employee doing great job.It takes only 1 or 2 days, They don't need to explain what I need, they are very unders My favorite dealership, every single employee doing great job.It takes only 1 or 2 days, They don't need to explain what I need, they are very understanding. More

5-Star Service The service at Pacific BMW was amazing. Everything was on time; the loaner car that I asked for, the call to give a a quote for the repairs; the compl The service at Pacific BMW was amazing. Everything was on time; the loaner car that I asked for, the call to give a a quote for the repairs; the completion of the work and the delivery of the car. My service, Amie is very professional and her follow-through is great! I really felt like a VIP! More

light out Staff was great. Everything was quick, and easy. Would recommend to others, and Narek was very cool. Texted me when the car was ready and thats it. Staff was great. Everything was quick, and easy. Would recommend to others, and Narek was very cool. Texted me when the car was ready and thats it. More

Excellent service Very professional customer satisfaction. Very friendly polite and nice. The quality of work is high. The communication is smooth and Efficient. Highly Very professional customer satisfaction. Very friendly polite and nice. The quality of work is high. The communication is smooth and Efficient. Highly recommend Pacific BMW for the service and sales. More

M3 Service I have been a BMW owner for the past 20 years ( 5 series, X5, and M3). I have taken my car to several dealers for service in the past and have never w I have been a BMW owner for the past 20 years ( 5 series, X5, and M3). I have taken my car to several dealers for service in the past and have never written a review. The reason being I was neutral in the service I received. I decided to write a review this time because the service I received from the Advisor and the Technician was beyond my expectations. Specifically, Manny Cruz was very knowledgeable about the services needs of my M3 and was very responsive and proactive. In addition, Calvin Yun the technician who serviced my car knows what he is doing and did and excellent job evaluating the issues I noted and corrected them. For example, the noises I noted are all gone and the car drives great. I highly recommend Manny and Calvin at Pacific BMW. More

Happy new customer after the switch from Beverly Hills BMW I can’t say enough nice things about my total experience with Pacific BMW service center, in particular my service advisor Henry Burmayan. I was a I can’t say enough nice things about my total experience with Pacific BMW service center, in particular my service advisor Henry Burmayan. I was an unhappy customer at Beverly Hills BMW so I decided to give Pacific BMW a chance and hit a home run with that decision. From the moment I pulled up to the moment I pulled away, I felt taken care of and that I mattered. From getting a similar sized loaner vehicle, to the text message updates, to my general chit chat with Henry, I always had a smile on my face. I’m looking forward to my next service visit when it is needed and I would also like to bring my girlfriends lease vehicle in shortly to see about getting another new car for her. Thank you Henry and thank you Pacific BMW. Peter White More

I dread bringing my car here I always dread dealing with BMW service department. Whether it's having to wait 45 minutes to get attention when I drive in or not getting responses t I always dread dealing with BMW service department. Whether it's having to wait 45 minutes to get attention when I drive in or not getting responses through the text system, it's always a pain in the xxx. This time I was told that I'd be notified by the afternoon about updates on my car and heard nothing, even after asking what was happening. Then I asked again the next day and got no response. I got an email saying it was ready before my rep, Amie, responded to me. When I got in, I just dealt with someone else because Amie was busy and didn't even say "hi, be with you in a second." More