Pacific BMW - Service Center

I was very happy with the service provided by Marco at Pacific BMW. I was provided with a current model BMW while my car was being serviced, and the maintenance was finished in a reasonable amount of tim Pacific BMW. I was provided with a current model BMW while my car was being serviced, and the maintenance was finished in a reasonable amount of time. More

They have an excellent system to service cars. Providing transportation while you wait is a great bonus. Everyone was consistently courteous and professional. I would make the drive to the dealers Providing transportation while you wait is a great bonus. Everyone was consistently courteous and professional. I would make the drive to the dealership for future service. More

Waited over 40 minutes for my car to be brought out despite arriving after text notification my vehicle was ready for pick up. despite arriving after text notification my vehicle was ready for pick up. More

Very happy with this dealer. Great service. Recommend this dealer to anyone that has interest in BMW Great service. Recommend this dealer to anyone that has interest in BMW More

Affective communication and efficient management with the staff .. felt well taken care of …highly recommend staff .. felt well taken care of …highly recommend More

Not happy with the service. They told me the car is ready. But when I went there the car was not ready o had to wait an hour until they can bring the car. Horrible They told me the car is ready. But when I went there the car was not ready o had to wait an hour until they can bring the car. Horrible More

It is always great working with Jesus Q. Unfortunately he was gone for most of the service days that my car was there. On Friday (the day I dropped the car off at 7:30am) I was to have four Unfortunately he was gone for most of the service days that my car was there. On Friday (the day I dropped the car off at 7:30am) I was to have four new tires installed. Unfortunately there was a delay in the tires and I was asked to come to the service dept to get a loaner for the weekend. The loan service clerk was friendly enough, the only slight I felt was in receiving a 228i (four door, FWD) as my loaner. I was told “what kind of car do you want? Oh wait, I see that you have a two series.” The build quality and feel of the loaner that I received was much much lower than my fully spec’ed 230i with M trim. So that tarnished the three days that I had the loaner. It just wasn’t a great ride and experience to drive this BMW. Additionally, a different service person took over the case, and on Monday when I asked for an update on getting my car back, I was told that I would be informed when to come pick it up. Unfortunately, at the end of Monday, I was told that the car still would not be ready. And to come back the next day. More

Excellent Service - professional staff - friendly environment. Knowledgeable team. Very positive experience in getting my car serviced. environment. Knowledgeable team. Very positive experience in getting my car serviced. More

Good quality, attitude, and efficiency! Mr. Mauricio Alvarenga is very responsible, at I am satisfied this service very much! Mr. Mauricio Alvarenga is very responsible, at I am satisfied this service very much! More

Amie is amazing. Always so helpful and kind. Highly recommend the dealer and Amie for service. 100% Thank you! Always so helpful and kind. Highly recommend the dealer and Amie for service. 100% Thank you! More