Pacific BMW - Service Center

Service center Gilbert Pogosyan Was great. I usually go to Century West BMW for service but not anymore. I have 3 BMW’s and from now on I will only see Gilbert. Grea Gilbert Pogosyan Was great. I usually go to Century West BMW for service but not anymore. I have 3 BMW’s and from now on I will only see Gilbert. Great service!! More

Service with a Smilw I had to bring my 325i in for a couple of factory recalls. Aime was nice and very knowledgeable. I walked to a nearby diner for breakfast and received I had to bring my 325i in for a couple of factory recalls. Aime was nice and very knowledgeable. I walked to a nearby diner for breakfast and received an update (via text). Walked back, didn't wait long, and I was on my way. Every Pacific BMW I dealt with was friendly and helpful. More

Amie Service adviser I would like to say thank you Amie because she is nice with customer and has a good deal with customer, also if customer has questions she answers I would like to say thank you Amie because she is nice with customer and has a good deal with customer, also if customer has questions she answers More

Overall good service. Friendly and accommodating staff always very attentive. Transportation from and to the dealer was easy and fast. My Service Advisor was very good at Friendly and accommodating staff always very attentive. Transportation from and to the dealer was easy and fast. My Service Advisor was very good at keeping me informed regarding the status of my vehicle. More

Amazing service as usual I've been driving BMWs for 8 years and Pacific BMW service is the best I've experienced. Narek is very patient and always goes above and beyond my exp I've been driving BMWs for 8 years and Pacific BMW service is the best I've experienced. Narek is very patient and always goes above and beyond my expectations. Thank you! More

Great! Manny is always so helpful and accommodating. Provides status updates on my car and follows up whenever I need anything. Exceptional customer service. Manny is always so helpful and accommodating. Provides status updates on my car and follows up whenever I need anything. Exceptional customer service. Thank you Manny. More

Worst Service I brought my brand new 530e in because the car lowered the windows by itself in the middle of the night while it was raining. The car had water damage I brought my brand new 530e in because the car lowered the windows by itself in the middle of the night while it was raining. The car had water damages and threw errors in the main display. After two weeks your service told me that they couldn't find anything but they will call an engineer from BMW USA who I was told also didn't find anything. They asked me if I want to pay for the damages out of pocket or involve my insurance. I filed a claim with BMW USA and their team told me that my car was never inspected by an engineer from BMW USA! Your service advisor, Amie Gasabyan, lied to me. I also brought my car in before (after just owning it for a month) for a similar issue involving the trunk. Mrs. Gasabyan told me the same thing but was also confirmed from BMW USA that my car was never inspected based on their records. Long story short, all of this took over 5 month! I got my car back after 5 month and after having a loaner, a rental car and another rental car! I'll never come back to your dealership! More

Excellent service, quick response, over all good customer service. Take care of the issue in the timely manner.i will recommend Pasific bmw to friends and famil service, quick response, over all good customer service. Take care of the issue in the timely manner.i will recommend Pasific bmw to friends and family More

Profession, courteous and very organized. I am new to Pacific and am very happy I made the switch. This is my third BMW and I will continue with the brand and Pacific. I am new to Pacific and am very happy I made the switch. This is my third BMW and I will continue with the brand and Pacific. More

Super easy and convenient Always a pleasure working with Pacific BMW. Getting in and out is never a hassle and the loaner cars are new and clean. Although pacific BMW is not th Always a pleasure working with Pacific BMW. Getting in and out is never a hassle and the loaner cars are new and clean. Although pacific BMW is not the nearest to my home, I rather go there than my nearest service location. More