Pacific BMW - Service Center

Better experience from the first time I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took the I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took them about 8hrs to notify me that they couldn’t hear anything coming from the trunk and gave me back my vehicle. I took it back the following week after I recorded the sound and this time they fixed the issue. Remy was my service rep the second time and I thought his customer service was excellent. He really tried to make amends for what happened the prior week and never tried to make excuses for what the service team failed to do last time. I will definitely request for Remy for any services I will need in the future. More

Definitely my new go to for BMW Service Bought a used X2, TPMS wouldn't reset. Notified my Pacific BMW adviser, who help arrange to have my car serviced and a loaner provided. Car was serv Bought a used X2, TPMS wouldn't reset. Notified my Pacific BMW adviser, who help arrange to have my car serviced and a loaner provided. Car was serviced, they kept me notified and had my car back in my hands the same day. More

Narek is always the best to work with! Narek is always a pleasure working with. Always keeping me in the loop of the status of my car. Both my wife and I trust no one else with our service. Narek is always a pleasure working with. Always keeping me in the loop of the status of my car. Both my wife and I trust no one else with our service. Pacific BMW should look into hiring more people like Narek! More

It was bad experience. Bad communication. They never responded my call or text after I dropped my car for service. Wanted to know ETA so I can plan my schedule but couldn’t Bad communication. They never responded my call or text after I dropped my car for service. Wanted to know ETA so I can plan my schedule but couldn’t do cause for an hour they never got back to me. Selling a car is important but after service is much more important as they are also potential customers for their next car. More

Manny Service Advisor Manny never gave me any updates with my car the entire week it was at Pacific BMW (even when I repeatedly asked) and then told me it was ready 1 hour Manny never gave me any updates with my car the entire week it was at Pacific BMW (even when I repeatedly asked) and then told me it was ready 1 hour before they close. So frustrating in an already stressful process. More

Drive Train Malfunction was repaired after two visits Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener a Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener and takes my complaints and venting in stride. I would recommend Pacific BMW and Gilbert to my friends and family. More

Manny is AWESOME!! GREAT CUSTOMER SERVICE! Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there forever! More

Great Service Experience & Manager Manny Rocks!! I came in last week June '19 and had a few basic issues (strange noises etc.) alongside my cars first service, upon explaining my issues Manny Rocks!! I came in last week June '19 and had a few basic issues (strange noises etc.) alongside my cars first service, upon explaining my issues Manny quickly had the mechanic foreman come for a ride along where I got detailed descriptions of the noises I thought were issues; car was serviced and issues resolved in half a day while I was given the brand new G20 3-series to check out. GREAT JOB!! More

Service center Gilbert Pogosyan Was great. I usually go to Century West BMW for service but not anymore. I have 3 BMW’s and from now on I will only see Gilbert. Grea Gilbert Pogosyan Was great. I usually go to Century West BMW for service but not anymore. I have 3 BMW’s and from now on I will only see Gilbert. Great service!! More

Service with a Smilw I had to bring my 325i in for a couple of factory recalls. Aime was nice and very knowledgeable. I walked to a nearby diner for breakfast and received I had to bring my 325i in for a couple of factory recalls. Aime was nice and very knowledgeable. I walked to a nearby diner for breakfast and received an update (via text). Walked back, didn't wait long, and I was on my way. Every Pacific BMW I dealt with was friendly and helpful. More