Pacific BMW - Service Center

Wonderful service My service adviser, Henry is fantastic. He is always professional and accommodating to all our needs. They only reason I come to Pacific BMW is beca My service adviser, Henry is fantastic. He is always professional and accommodating to all our needs. They only reason I come to Pacific BMW is because of my personalized service by Henry. More

Recall They serviced,replaced/installed my PCV valve heater..they took care of my car with complimentary carwash also..thanks to Mr Henry Burmayan..Great Ser They serviced,replaced/installed my PCV valve heater..they took care of my car with complimentary carwash also..thanks to Mr Henry Burmayan..Great Service! More

Quick and professional service I took my car in a couple of weeks ago because the check engine light was on, and found out that I had rodent damage on my engine which required a pre I took my car in a couple of weeks ago because the check engine light was on, and found out that I had rodent damage on my engine which required a pretty extensive repair. Marco Fausto was the service supervisor that helped me, and he was very welcoming and gave me a full explanation of what needed to be done. A rental car was provided to me free of charge while my car was in repair, and everyone I dealt with at the dealership was very friendly and helpful. The service was done ahead of schedule as well. Would definitely recommend. More

Extremely service oriented staff!! Thank you again for incredible service. I’m always amazed of the high quality of service and professional crew. The waiting area with coffee and don Thank you again for incredible service. I’m always amazed of the high quality of service and professional crew. The waiting area with coffee and donuts is first world class. You made my wait comfortable and productive. More

Great service advisor Amie went above and beyond for me. I had a short timeline to get my car serviced. She made sure it was done and ready to drive away at the requested t Amie went above and beyond for me. I had a short timeline to get my car serviced. She made sure it was done and ready to drive away at the requested time. Amie also reminded me about warranties to make sure I don't miss out. Kudos! More

Excellent Great customer service and professional. Very friendly and easy to work with. I bring my cars to them and know for sure that they’ll do a very profess Great customer service and professional. Very friendly and easy to work with. I bring my cars to them and know for sure that they’ll do a very professional work. Thank you More

Best BMW service in Southern California Professionalism at its best. My service advisor goes out of his way each time to accommodate my needs coupled with taking care of what my car. Truly t Professionalism at its best. My service advisor goes out of his way each time to accommodate my needs coupled with taking care of what my car. Truly the best advisor I have had the pleasure of working with and I have been through a lot of dealerships. More

Service Gilbert is the best! I am always kept up to date with what is going on with my service. I love the new text message and video communication. Gilbert is the best! I am always kept up to date with what is going on with my service. I love the new text message and video communication. More

oil change They did a great job and checked for every problem which I had mentioned. Everything is working properly right now. thank you very much for the great They did a great job and checked for every problem which I had mentioned. Everything is working properly right now. thank you very much for the great service you provided. More

Incredible Service I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. Impressed most by Kendrick "Kenny". While walking through the mechanics area Kenny was keenly aware of trip hazards and bent down to move things out of our path. Risk managers use the term "highly reliable organizations" to mean teams developed to act to avoid harm events which Kenny clearly has been educated on. The loaner department was also exceptional. I was given a loaner that was clean and served me well. While working the paperwork I was asked to have a seat in the air conditioned waiting area rather than stay outside - another plus that was clearly educated to your staff. Bravo and well done! More