Pacific BMW - Service Center

A great service advisor who always goes above and beyond!!! I have had the pleasure of working with Amie for the last several years and she never disappoints. She is always so friendly and helpful. She is someo I have had the pleasure of working with Amie for the last several years and she never disappoints. She is always so friendly and helpful. She is someone that is going to always go above and beyond. She will always make sure you fully understand what the vehicle needs. I have recommended Amie to all my friends with BMWs and everyone is so happy that I introduced them to Amie. She is simply the BEST!!! More

Outstanding service Henry Burmayan has been my service adviser for several visits and each time I was very happy about his attitude. He always did his best in answering a Henry Burmayan has been my service adviser for several visits and each time I was very happy about his attitude. He always did his best in answering all my questions, explaining my cars problems and specifics and doing a quality service job in timely manner. I will be happy to have him as my adviser in the future. I thank Pacific BMW for the excellent service. More

Average Oil was changed and just like last year....it leaks. Brought back to fix. This is time consuming and frustrating. Simple service should not have to b Oil was changed and just like last year....it leaks. Brought back to fix. This is time consuming and frustrating. Simple service should not have to be wasting time coming back and forth. More

Incredible service. Consistently professional and thorough. Always very detailed with work done and what needs to be done. I highly recommend Pacific BMW to everyone Consistently professional and thorough. Always very detailed with work done and what needs to be done. I highly recommend Pacific BMW to everyone More

I NOW FEEL SAFE IN MY CAR AGAIN MY CAR WAS DOWN SHIFTING BY ITSELF AND I WAS VERY AFRAID TO DRIVE IT. THEY FIXED THE PROGRAM AND IT IS WORKING GOOD. AMI, MY ADVISIOR EXPLAINED HOW MY CAR WAS DOWN SHIFTING BY ITSELF AND I WAS VERY AFRAID TO DRIVE IT. THEY FIXED THE PROGRAM AND IT IS WORKING GOOD. AMI, MY ADVISIOR EXPLAINED HOW THAT COULD HAPPEN AND WHAT THEY DID TO RESOLVE IT. THAT IS WHAT MADE ME FEEL SAFE AGAIN. SHE IS GREAT AND SO VERY KNOWLEDGEABLE. 'THANK YOU AMI. YVONNE More

perfect i was there for service and other check ups gilbert helped me everything as possible and fast thabk you very much and i ll visit next time i was there for service and other check ups gilbert helped me everything as possible and fast thabk you very much and i ll visit next time More

Manny Cruz , our service advisor did an awesome job & addressed all of our concerns. He delivered his promises and took very good care of our requests. , our service advisor did an awesome job & addressed all of our concerns. He delivered his promises and took very good care of our requests. More

Recall Service The service was professional and efficient. I am satisfied with the service and consider revisiting the dealership again in the future. Gilbert was fr The service was professional and efficient. I am satisfied with the service and consider revisiting the dealership again in the future. Gilbert was friendly and professional. More

Problem was not fixed Everyone is nice. No problem on that. I scheduled an appointment to have my driver seat service because the leather chair cover keeps on popping Everyone is nice. No problem on that. I scheduled an appointment to have my driver seat service because the leather chair cover keeps on popping out. I thought it was fixed, but it popped out again in a couple of days. I contacted the office but never received any call back. I went on vacation and just got back. Need my seat fix ASAP please. More

Excellent Everyone there goes above and beyond they make me feel like family not just a customer. They make sure everything is taken care of and done right. Everyone there goes above and beyond they make me feel like family not just a customer. They make sure everything is taken care of and done right. Definitely my favorite dealership hands down. Thanks everyone @ Pacific BMW. Keep up the great work. More