Pacific BMW - Service Center

Outstanding customer service I have had multiple BMWs purchased and serviced here over the years. I drive past five closer BMW dealers to reach Pacific BMW because of their consi I have had multiple BMWs purchased and serviced here over the years. I drive past five closer BMW dealers to reach Pacific BMW because of their consistently outstanding customer service. More

Consistent Great Service Very pleased with the consistent service experience and treatment we receive at Pacific BMW. We look forward to continued business in the future. Than Very pleased with the consistent service experience and treatment we receive at Pacific BMW. We look forward to continued business in the future. Thank you. More

Lacking I had an 8 AM service appointment and I was on time. It took my service tech 28 minutes to even address me as I sat in my car, waiting. If you are ru I had an 8 AM service appointment and I was on time. It took my service tech 28 minutes to even address me as I sat in my car, waiting. If you are running late or not ready, maybe come greet me and ask me to wait in the lounge, or tell me you are running late. Furthermore, one of the reasons I make an appointment is because I have to get to work, It should not take 30 minutes just to be addressed. More

They lost my stuffs They lost my card for opening my garage door. I was so busy, so I was only able to call them, they never answered. I had to buy new card which is $75. They lost my card for opening my garage door. I was so busy, so I was only able to call them, they never answered. I had to buy new card which is $75. Except that overall quality is good More

Professional and friendly staff and positive experience Hands down, this service center wins all excellence trophies from me. The entire experience was positive, timely, efficient, and staff is so professio Hands down, this service center wins all excellence trophies from me. The entire experience was positive, timely, efficient, and staff is so professional and knowledgeable. More

Great Staff Great Service dept, they also went above and beyond, they offered me an iced coffee cause they knew that is my favorite, feeling grateful.. R Great Service dept, they also went above and beyond, they offered me an iced coffee cause they knew that is my favorite, feeling grateful.. R More

Oil change I had great experience at pacific BMW. Friendly and professional. Narek Petrossian very helpful and courteous. I did not have an appointment for se I had great experience at pacific BMW. Friendly and professional. Narek Petrossian very helpful and courteous. I did not have an appointment for service, but accommodated. Thank you More

Awesome Narek took care of my cars issues in the best way possible! Highly Recommend, top notch service from an experienced service advisor. Everything was do Narek took care of my cars issues in the best way possible! Highly Recommend, top notch service from an experienced service advisor. Everything was done in an organized manner. More

A disappointing inconvenience Manny was excellent, but he did inform us that no brake work needed to be done. The technician on my previous service neglected to reset the sensor. Manny was excellent, but he did inform us that no brake work needed to be done. The technician on my previous service neglected to reset the sensor. We were a bit disappointed at the lack of attention to detail. Also, we were inconvenienced with an unnecessary trip to BMW. Still, we are happy with our X1. More

Recall on parts for M4 I’ve been a customer at Pacific BMW for over 15 years and they have always provided excellent service. My car is always serviced on time and they alwa I’ve been a customer at Pacific BMW for over 15 years and they have always provided excellent service. My car is always serviced on time and they always follow up with you promptly. More