Pacific BMW - Service Center

Lacking I had an 8 AM service appointment and I was on time. It took my service tech 28 minutes to even address me as I sat in my car, waiting. If you are ru I had an 8 AM service appointment and I was on time. It took my service tech 28 minutes to even address me as I sat in my car, waiting. If you are running late or not ready, maybe come greet me and ask me to wait in the lounge, or tell me you are running late. Furthermore, one of the reasons I make an appointment is because I have to get to work, It should not take 30 minutes just to be addressed. More

They lost my stuffs They lost my card for opening my garage door. I was so busy, so I was only able to call them, they never answered. I had to buy new card which is $75. They lost my card for opening my garage door. I was so busy, so I was only able to call them, they never answered. I had to buy new card which is $75. Except that overall quality is good More

Professional and friendly staff and positive experience Hands down, this service center wins all excellence trophies from me. The entire experience was positive, timely, efficient, and staff is so professio Hands down, this service center wins all excellence trophies from me. The entire experience was positive, timely, efficient, and staff is so professional and knowledgeable. More

Great Staff Great Service dept, they also went above and beyond, they offered me an iced coffee cause they knew that is my favorite, feeling grateful.. R Great Service dept, they also went above and beyond, they offered me an iced coffee cause they knew that is my favorite, feeling grateful.. R More

Oil change I had great experience at pacific BMW. Friendly and professional. Narek Petrossian very helpful and courteous. I did not have an appointment for se I had great experience at pacific BMW. Friendly and professional. Narek Petrossian very helpful and courteous. I did not have an appointment for service, but accommodated. Thank you More

Awesome Narek took care of my cars issues in the best way possible! Highly Recommend, top notch service from an experienced service advisor. Everything was do Narek took care of my cars issues in the best way possible! Highly Recommend, top notch service from an experienced service advisor. Everything was done in an organized manner. More

A disappointing inconvenience Manny was excellent, but he did inform us that no brake work needed to be done. The technician on my previous service neglected to reset the sensor. Manny was excellent, but he did inform us that no brake work needed to be done. The technician on my previous service neglected to reset the sensor. We were a bit disappointed at the lack of attention to detail. Also, we were inconvenienced with an unnecessary trip to BMW. Still, we are happy with our X1. More

Recall on parts for M4 I’ve been a customer at Pacific BMW for over 15 years and they have always provided excellent service. My car is always serviced on time and they alwa I’ve been a customer at Pacific BMW for over 15 years and they have always provided excellent service. My car is always serviced on time and they always follow up with you promptly. More

A great service advisor who always goes above and beyond!!! I have had the pleasure of working with Amie for the last several years and she never disappoints. She is always so friendly and helpful. She is someo I have had the pleasure of working with Amie for the last several years and she never disappoints. She is always so friendly and helpful. She is someone that is going to always go above and beyond. She will always make sure you fully understand what the vehicle needs. I have recommended Amie to all my friends with BMWs and everyone is so happy that I introduced them to Amie. She is simply the BEST!!! More

Outstanding service Henry Burmayan has been my service adviser for several visits and each time I was very happy about his attitude. He always did his best in answering a Henry Burmayan has been my service adviser for several visits and each time I was very happy about his attitude. He always did his best in answering all my questions, explaining my cars problems and specifics and doing a quality service job in timely manner. I will be happy to have him as my adviser in the future. I thank Pacific BMW for the excellent service. More