Pacific BMW - Service Center

Excellent Service Manny was helpful as always! I got my car serviced and was happy with what I had done. My car was ready in a timely manner and the facility is always Manny was helpful as always! I got my car serviced and was happy with what I had done. My car was ready in a timely manner and the facility is always clean and welcoming. More

Excellent service Remy was very helpful and professional. Service was quick and process was painless. I would bring my car to this dealership for any of my servicing ne Remy was very helpful and professional. Service was quick and process was painless. I would bring my car to this dealership for any of my servicing needs. More

Excellent relationship with customer We love the atmosphere that the dealer has created with the customers, the only thing I would change is the degree of being professional and careful t We love the atmosphere that the dealer has created with the customers, the only thing I would change is the degree of being professional and careful that the mechanics have. More

Wonderful. It takes a village to raise a family - and a good car. I'm lucky to have both. Pacific BMW, and specifically, Galo Mora are members of my village. I b It takes a village to raise a family - and a good car. I'm lucky to have both. Pacific BMW, and specifically, Galo Mora are members of my village. I brought my car (an i3) in to repair a broken seat belt, and Galo checked the car to make sure it was safe for us. He arranged for us to use a loaner in the meantime so I could shuttle the kids to camp, tennis, and then get to work. It gives me peace of mind knowing that my car is in good hands, and that by definition, my family is too. Very grateful for all that you do for us Galo and Pacific BMW! More

First Class Service! Nareg is a class act, he always gives us first class service! Pacific BMW's service department employees are all awesome, friendly and very profession Nareg is a class act, he always gives us first class service! Pacific BMW's service department employees are all awesome, friendly and very professional! More

Fantastic Manny Cruz was very friendly and helpful. Great communication. Set me up with Calvin Yun the mechanic was fast and efficient on my X5 Diesel. Thank y Manny Cruz was very friendly and helpful. Great communication. Set me up with Calvin Yun the mechanic was fast and efficient on my X5 Diesel. Thank you. JB More

Misrepresentation by technician I scheduled my services to address a clicking noise from the driver-side rear wheel and the squeaking break noise, which is covered by the maintenance I scheduled my services to address a clicking noise from the driver-side rear wheel and the squeaking break noise, which is covered by the maintenance plan . The consultant reported the noise issue has been corrected. During my drive home, I quickly learned the noise still exists. Upon my arrival at home, I reviewed the repair notes and learned technician blamed the noise for "loose items in the trunk." I doubled checked my trunk and confirmed there are not items in there. I have since called, sent text messages, left voice message and no one has returned my call. The squeaking noise was also not addressed because the breaks are not worn "less than 30%." The consultant explain to me the noise is common among all M series cars and ones with ceramic breaks. I have a another sports cars worth four times the price of this car with ceramic breaks and no such issue is present. Two hours of my time wasted for drop off and pickup and no issue was corrected. It is more frustrating that the text messaging used to communicate with me is not being answered! More

Simple efficient and friendly. Everyone was great. Got good service with a good result. Was in and out quickly. Easy to work with the staff who were friendly and helpful Everyone was great. Got good service with a good result. Was in and out quickly. Easy to work with the staff who were friendly and helpful More

Oil change and check for noise. Ami G. is an outstanding service advisor!!! She listens to your needs and delivers everytime. She makes sure she covers the pertinent information be Ami G. is an outstanding service advisor!!! She listens to your needs and delivers everytime. She makes sure she covers the pertinent information before and after your have had service. More

Outstanding customer service I have had multiple BMWs purchased and serviced here over the years. I drive past five closer BMW dealers to reach Pacific BMW because of their consi I have had multiple BMWs purchased and serviced here over the years. I drive past five closer BMW dealers to reach Pacific BMW because of their consistently outstanding customer service. More