Pacific BMW - Service Center

Courteous and responsive service staff. Works as a team to help each other and keep customer moving Works as a team to help each other and keep customer moving More

Anaeis is the best! Outstanding service! Expedited tire replacement was scheduled and completed in the morning. Excellent Inspection videos, car loaner availability. Gre Outstanding service! Expedited tire replacement was scheduled and completed in the morning. Excellent Inspection videos, car loaner availability. Great experience at Pacific BMW! More

Exelent service, Benjamin Aguirre is the best Thank You Ben.Highly recomend this dealer see Ben He will take care of Your Car needs. Ben.Highly recomend this dealer see Ben He will take care of Your Car needs. More

Service was good and as expected and Benjamin Aguirre very responsive! xxxx xxxx xxxx xxxx very responsive! xxxx xxxx xxxx xxxx More

Your Review • 15 Word Minimum Your Review • 15 Word Minimum Your Review • 15 Word Minimum Minimum Your Review • 15 Word Minimum More

Fast check in, professional and knowledgeable staff. My issue was resolved in a timely matter. My issue was resolved in a timely matter. More

For diagnostic your car is under warranty bring over , and I did I towed to you and he said Now you need to pay $735 to diagnose, I said ok do it. Nex day he told me you need to pay $4000 to really dia and I did I towed to you and he said Now you need to pay $735 to diagnose, I said ok do it. Nex day he told me you need to pay $4000 to really diagnose and I towed my car to another mechanic shop More

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MARISELA A. , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willi , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willing to instruct others to make things right • Did not seem willing to problem solve to find answers • Did not seem to care about wanting to keep me as a new client CHRISTOPHER P., Asst. Sales Manager • Did not reply promptly to my emails • Did not seem willing to problem solve to find answers • Did not seem willing to make things right • Did not seem that needed or wanted my business as a new client BOB Shehab, Client Advisor • Did not reach out to me by EMAIL (not once) when he didn’t hear back from me after he had left me voicemails and text messages and I didn’t reply… PROBLEM#1: His phone, BOB S., and ONLY his phone at PACIFIC BMW was not connecting to my phone so I could receive his communications. He received MY voicemails and texts BUT I DID NOT receive ANY of his replies. At PACIFIC BMW, as I explained to Marisela, Christopher and Bob, I have NEVER had ANY phone and text communication PROBLEMS in the Service and Sales Departments for the last 5 YEARS…until with Bob Shehab’s phone on November 22 and the several days following…to this day NO ONE has helped me finalize the ANSWER TO: > WHY did this happen? > WHAT caused it ( just assumptions were made)? > WHO is going to make it right? I was the FIRST customer that requested a Test Drive on a car from the newly posted ONLINE AD on the evening of Novembers 17. I spent over 2 HOURS with Bob S., and 2 LONG conversations with Marisela making my interest VERY CLEAR…the car was SOLD when there was a PHONE PROBLEM. Finally, Marisela gave me a different number to text Bob S…. I asked him, “When the car sell?” His reply, “ IT DOESN’T MATTER WHEN IT WAS SOLD!” EVERYTHING that I experienced at Pacific BMW beginning with my phone call to MARISELA on November 17, 2023 until CHRISTOPHER P.’s last email to me on December 6, 2023 HAS MATTERED TO ME! This was my THIRD experience with PACIFIC BMW that has been DIFFICULT and DISCOURAGING! Glendale is my hometown. I worked for GUSD for 30+ years. I wanted to give this dealership my business. I willing to give them a third try for a better or even a great experience! It did NOT happen. The only thought I was left with is that PACIFIC BMW picks and chooses WHO THEY VALUE. I did NOT feel VALUED!!! More

Top service , friendly , loaner car was perfect overall everything is perfect and on time I give 10 everything is perfect and on time I give 10 More