Pacific BMW - Service Center

Owner Great customer service , don’t make you wait too long, very respectful, had a brand new x4 for a loaner, staff members they treat you like you’re a ki Great customer service , don’t make you wait too long, very respectful, had a brand new x4 for a loaner, staff members they treat you like you’re a king.. Thank you guys.. More

Window problem Went there ao many time 0 customer service dont care about which your car has problem wont go back I won’t recommend to any one super long wait Remy n Went there ao many time 0 customer service dont care about which your car has problem wont go back I won’t recommend to any one super long wait Remy never showed up I didn’t even sign a paper only Anaeis was helpful rest were trash. Remy is the worst ONE! 0 star this 1 star which I gave is for Anaeis actually she is 10 star but not the dealer More

Professional and Honest Easy Appointment Process Awesome Reception Remy Carretero was very nice and professional, and took the proper time to listen to my concerns and Easy Appointment Process Awesome Reception Remy Carretero was very nice and professional, and took the proper time to listen to my concerns and wrote the down carefully Car was ready in less than a day And the problem is solved, despite the fact that there was some diagnosis challenges I was provided with a rental car And communication was at its best One of my best experiences of my life Basically I will have BMW take care of my both cars from now on Very Honest, quick and professional More

Horrible Your entire service techs (not the advisors) the techs mechanics engineers whatever you want to call them need to get trained in their field of work Your entire service techs (not the advisors) the techs mechanics engineers whatever you want to call them need to get trained in their field of work and start fixing the problems on the cars that people bring in to fix instead of just making all saying everyone’s cars and handing it back to them I have been at the dealership longer than I’ve had my car I should literally be on my period was the most horrible service I have ever encountered that explains why it used to be free. Once all my leases are up with bmw I will never get another bmw or get it from pacific bmw again ..... instead of pointing the finger at your clients as accusing them of ruining their own cars you should make sure your techs are up to standard first... More

BMW is Family I always have a GREAT experience at Pacific BMW. They are like family! Customer Service PLUS!! Thanks to Edgar, Manny and the crew! Nothing but good t I always have a GREAT experience at Pacific BMW. They are like family! Customer Service PLUS!! Thanks to Edgar, Manny and the crew! Nothing but good things to say! More

service Gilbert was awesome and very helpful. He went out of his way to help me with my service experience. They promised me two hours and it took them less t Gilbert was awesome and very helpful. He went out of his way to help me with my service experience. They promised me two hours and it took them less than two hours. More

Wonderful service by Gilbert Gilbert is amazing. He is always going out of his way to assist me. He's responsive when I reach out to him, and he has always made our appointments s Gilbert is amazing. He is always going out of his way to assist me. He's responsive when I reach out to him, and he has always made our appointments smooth and easy, even when I show up with two kids. Thank you Gilbert for always providing outstanding customer service. More

Narek Petrosian was amazing Narek took care of me very well with an amazing customer service and care . He always answers every question That I have, and updates me with what’s g Narek took care of me very well with an amazing customer service and care . He always answers every question That I have, and updates me with what’s going on with my car while in service. More

Seamless From the time I pulled up, to the time I got my car back, everything was easy and seamless. I dropped my car off, got a courtesy loaner, and was out From the time I pulled up, to the time I got my car back, everything was easy and seamless. I dropped my car off, got a courtesy loaner, and was out the door all within 30 minutes! More

Excellent work & service! Danny Sarmiento was great. He took care of the issue with my car and the loaner car at the same time and I'm very happy with the service. Danny Sarmiento was great. He took care of the issue with my car and the loaner car at the same time and I'm very happy with the service. More