Pacific BMW - Service Center

Terrible customer service to a 30 years client. I was charged for a work assessment that the insurance claim officer did. I never ask for the dealer to do one. Then I was charge 2 extra days for a c I was charged for a work assessment that the insurance claim officer did. I never ask for the dealer to do one. Then I was charge 2 extra days for a courtesy car while I was deciding go through the insurance or fix it myself. I tried to have a superviser look at the situation AND JUST ASK NOT TO BE CHARGED FOR THE EXTRA 2 DAYS LOANER.His response was very condescending an refused to even consider it. I guess 10 cars in a row leased to BMW are not important to management. More

The best It is always a pleasure to work with Amie. I never have an issue with and feel that she goes above and beyond my expectations. It is always a pleasure to work with Amie. I never have an issue with and feel that she goes above and beyond my expectations. More

Water pump failure Halo and the entire team at Pacific BMW were the best! The took care of me and my car better than any BMW service center I felt totally taken Halo and the entire team at Pacific BMW were the best! The took care of me and my car better than any BMW service center I felt totally taken care of from beginning to end Thank you Galo More

Great Service was great. The wait time to get my car was 30 minutes. I would like to see that improved. Thanks Danny for your help. Service was great. The wait time to get my car was 30 minutes. I would like to see that improved. Thanks Danny for your help. More

Excellent! Great dealership and staff is above par! I know most of the staff and they always go above and beyond. I highly recommend this dealership for any of Great dealership and staff is above par! I know most of the staff and they always go above and beyond. I highly recommend this dealership for any of your BMW needs More

Great service Came in for something else and fixed the problem but as they were checking my car , they found another issue and took care of it right away. Came in for something else and fixed the problem but as they were checking my car , they found another issue and took care of it right away. More

Service was great! I received excellent service from Henry and Jesse. They kept me posted with updates regarding my services and was very prompt in responding to the man I received excellent service from Henry and Jesse. They kept me posted with updates regarding my services and was very prompt in responding to the many questions I had. Great experience overall! More

Amie Class Service... Always. Amie has good tech's under her and for the much part do a good job. Just man shore you check the work before you leave. Amie has good tech's under her and for the much part do a good job. Just man shore you check the work before you leave. More

NAREK is the best If you need a service, Narek is the right person for your advisor. He really takes good care of you. He is also kind and helpful like any other adviso If you need a service, Narek is the right person for your advisor. He really takes good care of you. He is also kind and helpful like any other advisors. More

Great! I got a great customer service. They were able to fix my car on time and was able to get a loner. I was also getting updates about the progress of th I got a great customer service. They were able to fix my car on time and was able to get a loner. I was also getting updates about the progress of the service More