Pacific BMW - Service Center

Redeemed I had an issue with this dealer two visits ago that I felt was unacceptable. However, on my last visit the team really went above and beyond to help m I had an issue with this dealer two visits ago that I felt was unacceptable. However, on my last visit the team really went above and beyond to help me. It felt as though they were trying to right their wrong, and I really appreciated that. Forgiven and I will definitely remain a customer for their response! More

I celebrated two birthdays waiting for them to get done Terrible experience from start to finish. Had a 1045 am appointment for simple service. Check in was so slow that I spent 45 minutes waiting for them Terrible experience from start to finish. Had a 1045 am appointment for simple service. Check in was so slow that I spent 45 minutes waiting for them to get the appointment started. This was supposed to be a simple service of two hours tops. I waited there because they offered no loaner option for this short visit. After three hours, I was told they were finished and would be bringing my car down shortly. TWO HOURS AND FIFTEEN MINUTES LATER, my car was still not ready. My service tech was nowhere to be found and I had to flag down someone else just to get my car released from captivity. Total time for an oil change was FIVE HOURS AND FORTY FIVE MINUTES. This was the second abysmal experience I’ve had with this service team. They will not be getting a third chance. As a longtime BMW driver, this experience was well below the standards I’ve come to expect, and I do not think I’ll be inclined to visit this dealership again when it’s time for my next BMW. More

Manuel Cruz is Awesome! Manny took care of our service in a professional manner and kept us informed every step of the way. I’ll was a pleasure having Manny as our service ad Manny took care of our service in a professional manner and kept us informed every step of the way. I’ll was a pleasure having Manny as our service advisor. He made a bad experience bearable and handled the situation flawlessly. More

Fast friendly efficient service Had not been at this dealer because of poor experience preciously but was pleasantly surprised at how efficient and quick they were able to have me in Had not been at this dealer because of poor experience preciously but was pleasantly surprised at how efficient and quick they were able to have me in and out. They incorporated mindful steps that save time. More

Service experience Your service is painless and your uber pickup and drop off makes it even easier. Nice service advisor, but does not respond with any updates, texts Your service is painless and your uber pickup and drop off makes it even easier. Nice service advisor, but does not respond with any updates, texts or telephone calls. That is not good........................... More

dishonest, disorganized, lack of communication Brought my car in they kept for 2.5 weeks I had to consistently follow up, barely heard from service consultant. Gave very minimal information. Told m Brought my car in they kept for 2.5 weeks I had to consistently follow up, barely heard from service consultant. Gave very minimal information. Told me I needed entire new transmission but could not tell me specifically what was failing on transmission. When my third party warranty requested more info on the claim he said he wouldn’t be able to prove anything and would only do a tear down if they agreed to replace transmission. Then when I presses him on why he couldn’t show failure, he said “they don’t do transmission work, if there is anything wrong with transmission they just replace it entirely” then they charged me $200 and I still have yet to hear back from supervisor that I called 1.5 weeks ago. They are totally dishonest and going to try to milk you for all you are worth! Do no go here !!! More

Excellent Service personnel are friendly and efficient, and very informed about what needed to be done. Car was ready when it was promised and was washed befor Service personnel are friendly and efficient, and very informed about what needed to be done. Car was ready when it was promised and was washed before I picked it up. More

Danny is the best! Came in for some noise under the car, Danny immediately knew the issue and get sort it out right away. Fast and prompt service, the best service I’ve Came in for some noise under the car, Danny immediately knew the issue and get sort it out right away. Fast and prompt service, the best service I’ve ever met! More

Ease and convenience definitely top notch Simple and fast courteous. Arrived on timely manner. Inspected car quickly. Called me an uber and Had me put the door in less than 15 minutes. Simple and fast courteous. Arrived on timely manner. Inspected car quickly. Called me an uber and Had me put the door in less than 15 minutes. More

Good Service I Scheduled an oil change and service on my car. The service took about 2 hours to complete. Pretty quick and easy. Service advisor kept me updated. T I Scheduled an oil change and service on my car. The service took about 2 hours to complete. Pretty quick and easy. Service advisor kept me updated. Thank you. More