Pacific BMW - Service Center

Third time is not exactly a charm Danny was much better this time. He tried and was helpful but Edgar was no where to be found and never got back to me. What kind of service manager do Danny was much better this time. He tried and was helpful but Edgar was no where to be found and never got back to me. What kind of service manager does not get back to customers? Poor customer service. More

Good communication Came in with a noise in my wheel-well. Was kept informed as to the status. Thought that the service would be done in a day, ended up taking a few. Was Came in with a noise in my wheel-well. Was kept informed as to the status. Thought that the service would be done in a day, ended up taking a few. Was great to have a loaner vehicle. More

Manny great to work with I live three blocks from Beverly Hills BMW, but always drive to Pacific for service - they are just so much better in terms of communication, honesty, I live three blocks from Beverly Hills BMW, but always drive to Pacific for service - they are just so much better in terms of communication, honesty, and service. Even though I'm out of warranty now, Pacific just can't be beat when it comes to regular services (and recall work - as I had just had done). I had some pretty major warranty/recall work done over the last two years and I always appreciated the step up from other dealerships due to Manny's communication and followup - even via text which is perfect - so I always knew the current status, ETA of the pickup, and Pacific always gives you a loaner (unlike Bev Hills which is out for weeks at a time). Finally, the quality is always great: Pacific does a great job in repairs. You see so many stories of dealership problems on Bimmerpost, and I always recommend Pacific to anyone in Southern California: you won't be sorry. More

Service Henry Burmayan took excellent care of me. Explained everything that needed to be done to my car plus obtained a loaner car for me which I greatly appr Henry Burmayan took excellent care of me. Explained everything that needed to be done to my car plus obtained a loaner car for me which I greatly appreciated. More

Impressed! Brought my vehicle and ask for top off, TPM and wash, and it was a breeze. Done in a huff. Thanks, guys! Be back as soon as needed, knowing my vehicle Brought my vehicle and ask for top off, TPM and wash, and it was a breeze. Done in a huff. Thanks, guys! Be back as soon as needed, knowing my vehicle will be taken cared of. More

Arrogant dealership Wait too long Too expensive Attitude towards women Only check out problem Do not check out car for other issues unless obvious to Make money Not Wait too long Too expensive Attitude towards women Only check out problem Do not check out car for other issues unless obvious to Make money Not good feedback on issues Manager not available in service - does not follow through or return phone calls More

As a first time customer, my overall experience. Very well organized,. Providing me with a loner vehicle was the highlight of my awesome experience. I did my best to find out something that can be im Very well organized,. Providing me with a loner vehicle was the highlight of my awesome experience. I did my best to find out something that can be improved. Unfortunately I could not find any. I must let you know about one of the employees that I got my attention. He was very attentive and extremely helpful to customers. Not just me others too. I think his name is "Vahe" he is in the loner vehicle section. Of course I am very happy with my overall experience. Thank you very much. More

Excellent Pacific BMW provided excellent service. Specifically, Marco Fausto went above and beyond with communication and kept me well informed about my vehicle Pacific BMW provided excellent service. Specifically, Marco Fausto went above and beyond with communication and kept me well informed about my vehicle. I will definitely go back for further service needs. More

Light bulb change My car is only serviced at Pacific BMW, even though I pay out of pocket. My car is no longer under warranty, but I can’t imagine taking my car to get My car is only serviced at Pacific BMW, even though I pay out of pocket. My car is no longer under warranty, but I can’t imagine taking my car to get serviced at any other place. More

Perfect Best service. I brought my car for service and they helped me quickly and got me a loaner and fixed my car Thanks for everything Best service. I brought my car for service and they helped me quickly and got me a loaner and fixed my car Thanks for everything More