Pacific BMW - Service Center

Service Experience Customer oriented and very friendly staff. 0-hassle experience. Delivered car on time as promised and took care of all the issues. Would use them goin Customer oriented and very friendly staff. 0-hassle experience. Delivered car on time as promised and took care of all the issues. Would use them going forward More

Finally i got my car fixed ( brakes and rotors) thank you Special thank you to service dep. Emmi she’s help me with this a lot :) glad I came to you guys. Shame on center bmw , cz when i first time took my ca Special thank you to service dep. Emmi she’s help me with this a lot :) glad I came to you guys. Shame on center bmw , cz when i first time took my car to them and i told them i hear some noise from brake pod and the brake rotors it’s not a in good condition they told me let ud drive your car and let’s find out after couple of minutes they came back and keep Telling me like it’s ok like that it’s normal :)) i was like wait a minute what do you mean that it’s normal .. it’s a long story) but now i am happy with you guys again thank you love you guys More

friendly staff I had a great experience at Pacific BMW. They took care of my car and even washed it. I went for a recall, made an appointment and it was done when th I had a great experience at Pacific BMW. They took care of my car and even washed it. I went for a recall, made an appointment and it was done when they told me, and that's all I could ask for. I'm happy, thank you. More

Awesome I’ve been leasing BMWs for the last 19 years throughout southern Cal. There is no better Service Center than Pacific BMW. They are courteous, fast, I’ve been leasing BMWs for the last 19 years throughout southern Cal. There is no better Service Center than Pacific BMW. They are courteous, fast, and efficient. They have a synchronized system in place that allows the customer to feel that his/her time is their priority. If for any reason you have to wait a few minutes, their lobby is supplied with free snacks and drinks. The only drink missing is good coffee. More

Quick, easy Quick and easy, didn’t have to explain a thing. Quick in, easy text, quick out. Can’t really beat that. The texting service is nice Quick and easy, didn’t have to explain a thing. Quick in, easy text, quick out. Can’t really beat that. The texting service is nice More

Quality control issues cause big delay When I purchased my lease return, there was a significant scratch on the driver side fender which the salesmen assured me they would fix after the pur When I purchased my lease return, there was a significant scratch on the driver side fender which the salesmen assured me they would fix after the purchase. I drop the car off less than a week after I bought it and was told it would take 5 days to repair the fender. At the end of the week, I find out there is a quality control issue and it will take another week to get me my car. After almost 3 weeks, the car is finally returned to me with an empty tank. I returned the loaner, which was a small class car that the one I purchased, with a full tank. While the service person, Monica, was friendly, courteous and helpful, the repair process she represented set unreliable expectation. I would have also appreciated a similar class loaner to have to use for 3 weeks without the class of car I just purchased. More

Collision Repair Collision repair and Service folks have been very excellent in getting our car fixed. Very happy with the work and after service follow ups with Loane Collision repair and Service folks have been very excellent in getting our car fixed. Very happy with the work and after service follow ups with Loaner car provisioning More

always awesome best service, customer service, and speed always feel appreciated and superb quality of work I am on my 3rd BMW and because of the quality of work best service, customer service, and speed always feel appreciated and superb quality of work I am on my 3rd BMW and because of the quality of work and customer of this dealership cannot move to a different brand More

I am a regular customer A regular customer and Gilbert is always so helpful. The service is always prompt and everyone is so friendly. I would recommend this dealership to my A regular customer and Gilbert is always so helpful. The service is always prompt and everyone is so friendly. I would recommend this dealership to my friends and family More

Wonderful Experience as Always Performed the regularly schedule maintenance on my 2017 530i. Called the day before and got an appt. for the next morning (7:30 was the earliest). D Performed the regularly schedule maintenance on my 2017 530i. Called the day before and got an appt. for the next morning (7:30 was the earliest). Dropped the car off, received complementary Uber to my office and then from my office back to Pacific BMW. Car was thoroughly serviced and washed. Flawless experience! Thank you! More