Pacific BMW - Service Center

Remy great; others not so much. Remy was really great. The woman a few desks over who was covering For him at lunch when I picked up car was not great. My big complaint: $199 softwar Remy was really great. The woman a few desks over who was covering For him at lunch when I picked up car was not great. My big complaint: $199 software upgrade is totally ridiculous. I’ve owned six BMW’s; first time I felt ripped off. More

Quick and efficient Woke up with with an sos alert in my car so I drove it to Pacific BMW and they took me in right away without an appointment. serviceAdvisor was helpfu Woke up with with an sos alert in my car so I drove it to Pacific BMW and they took me in right away without an appointment. serviceAdvisor was helpful and pleasant. My car was done the same day and I love their quick text message updates. More

Great quick service I was very happy with the service today, Amie clearly laid out what needed to be done and it was done quickly and The car was delivered earlier than e I was very happy with the service today, Amie clearly laid out what needed to be done and it was done quickly and The car was delivered earlier than expected. Nice loaner. I love Pacific BMW More

Amazing and honest service I’ve previously serviced my X5 on the west side of LA but I’ve never received a quality service which means I have had to call back about things they I’ve previously serviced my X5 on the west side of LA but I’ve never received a quality service which means I have had to call back about things they forgot to “look at”. They were through and prompt and went an extra mile to make sure I don’t have to call back to remind them of my concerns. Well don.me! More

good service I had to send my car in a little bit early than the appointment time but they still took it. Everything was pretty smooth and it was a good experience I had to send my car in a little bit early than the appointment time but they still took it. Everything was pretty smooth and it was a good experience. More

Gas leak after car service I brought my car in for a warrantied fuel pump/control module replacement. I picked up the car and filled a full tank of gas the following day and wen I brought my car in for a warrantied fuel pump/control module replacement. I picked up the car and filled a full tank of gas the following day and went home. Several hours later I noticed a significant amount of gas leaking over my brand new paved driveway. I had to push the car into the street and have it towed back to pacific BMW. The gas smell is still on my driveway and I’m not sure if it’s going to permanently stain it at this point. Definitely a very serious safety hazard to release a car with such a severe gas leak. It could have easily caught fire as I was driving. More

Excellent service I thought the wait was a little long but Manny provided great custoner service and informative information about the vehicle. I had to wait outside fo I thought the wait was a little long but Manny provided great custoner service and informative information about the vehicle. I had to wait outside for a little bit though due to miscommunication. More

Marco was great but not so happy with the loaner I had a great experience with my service rep. Marco was fast, efficient and friendly and service was done in a timely manner so I do recommend this pl I had a great experience with my service rep. Marco was fast, efficient and friendly and service was done in a timely manner so I do recommend this place for your service. I didn't have a good experience with the loaner vehicle. I dropped off my car at the service center with Marco who took care of my fast and easy. I waited about 15 minutes for my loaner to be ready and after they got all the signatures from me the gave me the key. That is when the disappointment kicked in. I looked at the paperwork which indicated the fuel level to be half full but the car was actually quarter full. I also looked at the milage reading which was written two miles less than what it was in the car so I took a picture for my record. I spend over $80,000 to purchase my car and this kind of cheap behavior does not feel right specially from a luxury car dealership. How much a quarter of a gallon gas really cost even in the most expensive gas station. It is not that hard to read the gas gouge or the milage so I can't say that they made a mistake. Any way I just wanted to let you know how I felt about the whole situation but this has no reflection on Marco who was truly great. More

Excellent service Danny Sarmiento provided excellent customer service. He was professional and prompt. I highly recommend working with Danny. Overall communication was Danny Sarmiento provided excellent customer service. He was professional and prompt. I highly recommend working with Danny. Overall communication was clear and he provided reliable service. More

AMAZING customer service!!!👏 It just doesn't get better than Gilbert! AMAZING customer service! Five stars isn't enough! KUDOS to this BMW Dealership! I look forward to my next vi It just doesn't get better than Gilbert! AMAZING customer service! Five stars isn't enough! KUDOS to this BMW Dealership! I look forward to my next visit! More