Pacific BMW - Service Center

The best BMW service center! Thank you manny for taking care of my car. Everything was smooth and manny was the best. I will definitely recommend BMW PACIFIC for the service of yo Thank you manny for taking care of my car. Everything was smooth and manny was the best. I will definitely recommend BMW PACIFIC for the service of your vehicle. More

Great experience! Galo, my service advisor and the entire experience was amazing! I'll be back for sure, if I need further car repairs in the future! Galo, my service advisor and the entire experience was amazing! I'll be back for sure, if I need further car repairs in the future! More

outstanding service Thank you Ami for outstanding service, which was done in few hours .I am always happy, when i bring my car for service to Ami. Thank you Ami for outstanding service, which was done in few hours .I am always happy, when i bring my car for service to Ami. More

I had an awesome service experience at PBMW My service experience started when I called to schedule my appointment. The BDLC Team worked with my schedule to set up a date and time that worked an My service experience started when I called to schedule my appointment. The BDLC Team worked with my schedule to set up a date and time that worked and also had a loaner vehicle available. I was greeted with a smile and welcomed when I arrived. The staff on the drive was friendly and showed me where to park. I saw my advisor Narek right away. He was helpful and informative about the services needed at this visit. After I spoke to my advisor I waited in the service lounge and enjoyed a few yummy snacks and some fresh flavored water. The loaner team gave me a brand new X3 as a loaner and I was so excited to see the new features for the 2019 model. I drove off thinking cool. My car was completed same day but I was working so I was allowed to bring the loaner back the following day. My vehicle pick up went great as well. My X3 (Who’s name is Dream) was brought back to me cleaned and washed. Dream and I were ready to hit the road. Bravo Pacific BMW. Your BDLC Team, Greeter Team, Drive Ops Team, Service Advisor Team and Guest Experience Team showed me that customer service is alive and well at Pacific BMW. Thank you. More

Very professional service dept. Danny takes care of my vehicle like it was his own. I'll have the tires changed next service. Thanks Danny for getting me in and out so quickly. Danny takes care of my vehicle like it was his own. I'll have the tires changed next service. Thanks Danny for getting me in and out so quickly. More

The Five Star rating is for Manny Cruz In the many years I have been a BMW driver, Manny is by far one of the best Service Reps I have had the pleasure of dealing with. He is friendly, kno In the many years I have been a BMW driver, Manny is by far one of the best Service Reps I have had the pleasure of dealing with. He is friendly, knowledgeable, and helpful. More

Brake fluid Henry was great, he was prompt and very knowledgeable. My car needed new tires and they sent me a video showing me how worn they were, so I agreed to Henry was great, he was prompt and very knowledgeable. My car needed new tires and they sent me a video showing me how worn they were, so I agreed to have them changed. My car had service also and was ready in less than one day. Thanks again More

Excellent Gilbert is very professional and caring to the customers. Also, he is very polite which is the best trait. He has been my service technician for ove Gilbert is very professional and caring to the customers. Also, he is very polite which is the best trait. He has been my service technician for over 7 years and I am very satisfied with his service. More

friendly and very usefull staff the staff helped me return my lease car in a very easy way. they were very helpful and friendly. Had a great experience at the dealership. the staff helped me return my lease car in a very easy way. they were very helpful and friendly. Had a great experience at the dealership. More

Remy great; others not so much. Remy was really great. The woman a few desks over who was covering For him at lunch when I picked up car was not great. My big complaint: $199 softwar Remy was really great. The woman a few desks over who was covering For him at lunch when I picked up car was not great. My big complaint: $199 software upgrade is totally ridiculous. I’ve owned six BMW’s; first time I felt ripped off. More