Pacific BMW - Service Center

Break in service for my BMW m4 As usual I took my new car for its break in service Gilbert was amazing and helpful, with all the questions I had and he followed up to make sure ever As usual I took my new car for its break in service Gilbert was amazing and helpful, with all the questions I had and he followed up to make sure everything was done. More

Recall Narek was very professional and friendly. He explained the recall and listened to all my questions and concerns. A courtesy car was provided since I n Narek was very professional and friendly. He explained the recall and listened to all my questions and concerns. A courtesy car was provided since I needed to leave mine overnight. I will return when my parts arrive to finish my recall. More

Excellent service by Manny! Manny was super helpful and made sure my car was serviced and ready before noon as requested. Excellent customer service by Manny! I will recommend hi Manny was super helpful and made sure my car was serviced and ready before noon as requested. Excellent customer service by Manny! I will recommend him to family and friends. More

Air bag recall They did awesome work that all I can say They Changed my car front airbags in less than 5 hours cleaned and gave it to us thanks They did awesome work that all I can say They Changed my car front airbags in less than 5 hours cleaned and gave it to us thanks More

Elegance in efficiency From drop off to pickup, the experience is smooth and your problem is resolved. Inconvenience is at a minimum. You continue the intended BMW experienc From drop off to pickup, the experience is smooth and your problem is resolved. Inconvenience is at a minimum. You continue the intended BMW experience. More

Okay but not great During my first appointment I had to wait over 15 minutes to be seen although i had an appointment. He was nice and accommodating And pretty much jus During my first appointment I had to wait over 15 minutes to be seen although i had an appointment. He was nice and accommodating And pretty much just got the job done. During my second visit I had to get a rental and none of the employees or services people who saw me carrying a large car seat and stroller offered to help me to the loaner vehicle . There were several men standing around. Not one employee assisted me. I have been to other service centers where the customer service and common decency amongst the employees were greater. I did have 1 positive experiences when I returned the loaner and had to unload the large car seat from the vehicle again, one Armenian gentleman saw me trying to get into the car and gave me hand. More

Great Service Everyone was very professional and courteous. From the moment I dropped off my car and picked it up the next morning. They kept me informed and it did Everyone was very professional and courteous. From the moment I dropped off my car and picked it up the next morning. They kept me informed and it didn't take long. I really like how they send you a video of the inspection of your car. The service area was clean and everyone I came in contact with was welcoming. They are obviously very popular as they have four service lanes and it was getting a little backed up. Most likely because it was right before Thanksgiving. But the staff was professional and did everything they could to get people through as soon as possible. Danny was great. It was my first time there and I would absolutley come back and ask for him again. I had my 18 mo granddaughter with me and she had fallen asleep in the car. They let me stay in the car until the very last minute and helped me switch over her car seat into the loaner (they didn't install it, legal issue) but the assistance was appreciated. Overall, I highly recommend coming here. More

Excellent Friendly and knowledgable staff,fast and excellent service.Amy was very accommodating and helpful.Technician described the process of inspection in de Friendly and knowledgable staff,fast and excellent service.Amy was very accommodating and helpful.Technician described the process of inspection in details by sending a video your. More

Service visit Narek has been wonderful to work with. He is very professional, trustworthy and responsive. He helped us follow up through difficulties and helped us Narek has been wonderful to work with. He is very professional, trustworthy and responsive. He helped us follow up through difficulties and helped us resolve the issue. We will definitely be back. Thank you Narek! More

The service was fine, would not recommend the body shop Overall I am satisfied with the service. I feel communication could be better. While I had my car in for service I requested an estimate for the da Overall I am satisfied with the service. I feel communication could be better. While I had my car in for service I requested an estimate for the damage to my bumper. It took a long time to get the estimate. I received the estimate when I arrived to pick up my car. I had already received an estimate from Seidners. The estimate I received from Pacific BMW was over 110% higher than the estimate I previously received. I certainly would not recommend anyone get body work performed at Pacific BMW based on the disproportionate estimate I received. More