Pacific BMW - Service Center

ALMOST a great service experience. Came in to have my oil changed and fix/replace one of my adaptive headlights. Narek P. is always a pleasure to work with, answered all my questions an Came in to have my oil changed and fix/replace one of my adaptive headlights. Narek P. is always a pleasure to work with, answered all my questions and got me out of there quickly. When I came to pick up my car, Narek was out for the day and another SA signed me out and told me to wait 10 mins for my car. 30 mins elapsed and still no car. I followed up with one of the porters and turns out that the SA didn’t call for my car. The porter was able to get my car out in less than 10 minutes soon after and I went my merry way. My previous visits to this dealership has always been pretty good. My only suggestion is to have someone check up on waiting customers to ensure their vehicle has been queued for release. More

Great Service! This is by far the best BMW dealership I’ve been to. They’re always so nice and really value your concerns. Customer Service is outstanding. I’d hig This is by far the best BMW dealership I’ve been to. They’re always so nice and really value your concerns. Customer Service is outstanding. I’d highly rate them for any and all of your BMW needs More

Please provide a refresh on you're customer service. It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi was great and we received excellent customer service from him from start to finish. He was attentive, patient, and kind to my family during our visits. My apologies for providing a lengthy review but I hope you may see this more as an opportunity to improve rather than a complaint. As for the service side, it was a completely different experience. To provide some background, my car was just recently purchased 2 days prior to us having to bring it in already for a service repair. If there was a time to be a bit more understanding and win back a customer's trust to the brand, this was the time. During initial drop off, my service advisor Henry Burmayan rushed me in and out of his office, he did not take the time to explain the process and reassure me that my vehicle will be taken care of. To his defense I did take up time registering my car with my insurance policy, before checking in with him. However, the place did not seem busy at all for him to rush me out. Now in terms of following up and providing updates, this was also very poor. I'm not sure what the policy is regarding customer communication, but I would believe that at the very least we should be provided an end of the day or even mid day update on our vehicle status. I took the liberty in proactively calling, texting, and emailing Henry to get some kind of status update. Eventually I received a call and finally a text that stated "my apologies, thought I sent the text but i did not the car is ready for pick up" During pickup, I was not acknowledged by Henry when I came into his office, eventually passing me along to his colleagues to get my paper work started and seemed distracted the whole time with a personal discussion with another customer. I would understand completely if he was busy but at least acknowledging or even greeting someone would again provide that reassurance and sense of care to the customer. Now as me and my family wait for our car, 90 MINS passes by until I personally had to ask what was going on, apparently my car was NEVER in queue to be picked up. My guess was this is due to the distraction and lack of attention to the customer. At least we received an apology during the other time right? Again I'm not here to provide an angry review but instead try to provide some constructive feedback to hopefully improve future experiences with other customers. Should you have further questions or concerns feel free to contact me directly anytime. Thank you More

VIP SERVICE Very organized and well orchestrated service center. Everything went really smooth. I would definitely recommend this service center to others. My ser Very organized and well orchestrated service center. Everything went really smooth. I would definitely recommend this service center to others. My service rep Galo was AMAZING. He went above and beyond to make sure my experience was fast and efficient. More

Awesome service Once again, is always awesome service! Easy & accommodating! Everyone was so friendly & made my visit quick. Thank you for Always taking good care of Once again, is always awesome service! Easy & accommodating! Everyone was so friendly & made my visit quick. Thank you for Always taking good care of my car & me. More

Job done and done right I like easy. Easy appointment. Easy loaner. Same day service. Coffee while I wait for my loaner or my return of my car. Done. Thank You Narek! I like easy. Easy appointment. Easy loaner. Same day service. Coffee while I wait for my loaner or my return of my car. Done. Thank You Narek! More

Review My experience was Very good, friendly and quick. There was an extremely Fast turn around time, which was quicker than expected by the technician. Woul My experience was Very good, friendly and quick. There was an extremely Fast turn around time, which was quicker than expected by the technician. Would recommend. More

Amazin service rep and quick work.. love it! Appreciate the quick work and exceptional customer service by my service tech Narek Petrosyan... Everything was smooth and completed in a timely ma Appreciate the quick work and exceptional customer service by my service tech Narek Petrosyan... Everything was smooth and completed in a timely manner... Thanks again, More

Excellent service received by Manny Cruz Manny was very professional and welcoming. He walked me through the process and gave me an estimate of what time my car will be ready for pickup. He g Manny was very professional and welcoming. He walked me through the process and gave me an estimate of what time my car will be ready for pickup. He gave me updates through text messaging. I must say, I got the best experience for my very first recall on my new car. Thank you Manny for your great service! More

Bad management My car was kept there for about 2 months. I was kept in the dark and had to call/text several times in order to get an incomplete update of why the ca My car was kept there for about 2 months. I was kept in the dark and had to call/text several times in order to get an incomplete update of why the car is there for so long and what are the diagnostics and estimated service time. Leaving this review for the lack of communication, professionalism and duration of the service. I have purchased a plug-in hybrid in order to save money on gas, but instead I had payed about 3 times as much for the fuel and 2 months of car payments, but was not able to drive my desired vehicle. More