Pacific BMW - Service Center

Exceuserbice Excellent and on time service, carting service consultants. Would recommend friends and family. After service they washed and vacuumed my car. Shortl Excellent and on time service, carting service consultants. Would recommend friends and family. After service they washed and vacuumed my car. Shortly received a text that my car was ready. More

Great service ! Great service! Car was ready as promised. Video was sent in order to provide update on what the car was being worked on, great detail very thorough. Great service! Car was ready as promised. Video was sent in order to provide update on what the car was being worked on, great detail very thorough. More

Unprofessional Drop off my car on Tuesday and never received a call for update. I called 4x a day to check on my car, and never received a call back. After 4 days of Drop off my car on Tuesday and never received a call for update. I called 4x a day to check on my car, and never received a call back. After 4 days of calling and waiting for Henry the adviser I ask for the supervisor and finally Henry came to the phone and took my call. And told me all xxxxxxxx of lies. I told him I needed my car 3 days ago and he started blaming the supervisor Edgar. Very unsatisfied. You guys suck big time. They kept my car for 4 days without doing anything!!! More

Quick and easy It was a no hassle experience. Got in and out of the service center. I would recommend my friends and family to this dealership’s service department. It was a no hassle experience. Got in and out of the service center. I would recommend my friends and family to this dealership’s service department. More

Excellent Service but check in, check out too time consuming Excellent service but even with appointment check in / check out took over 30 minutes each! Good communication by service writer. Nice loaner car was Excellent service but even with appointment check in / check out took over 30 minutes each! Good communication by service writer. Nice loaner car was very helpful. More

Quick, Easy and Organized I received great service at this dealership after many years of frustrating service elsewhere. I was in and out of the dealership and into my loaner w I received great service at this dealership after many years of frustrating service elsewhere. I was in and out of the dealership and into my loaner within 30 minutes. Friendly and competent staff from the moment I drove up. Very pleased with the service from Narek and will continue to bring my car here. More

Service The rep told me to walk to the loaner car to put the key in the car when we were both in his office. There are more to this bad review.......they did The rep told me to walk to the loaner car to put the key in the car when we were both in his office. There are more to this bad review.......they did not tell me that they were giving me a loaner car without a moonroof. They have not go over my warranty coverage. They also claimed that i had more gas in the loaner and they wanted to charge me for gas. More

Excellent service Great service and communication from my service advisor, Manny Cruz. They offer a loaner car OR an Uber, which turned out to be way more convenient Great service and communication from my service advisor, Manny Cruz. They offer a loaner car OR an Uber, which turned out to be way more convenient for me. More

Narek is the best Narek always goes above and beyond to help me service my car. I have been going to him for the past couple years and have had zero problems. Thank you Narek always goes above and beyond to help me service my car. I have been going to him for the past couple years and have had zero problems. Thank you. More

ALMOST a great service experience. Came in to have my oil changed and fix/replace one of my adaptive headlights. Narek P. is always a pleasure to work with, answered all my questions an Came in to have my oil changed and fix/replace one of my adaptive headlights. Narek P. is always a pleasure to work with, answered all my questions and got me out of there quickly. When I came to pick up my car, Narek was out for the day and another SA signed me out and told me to wait 10 mins for my car. 30 mins elapsed and still no car. I followed up with one of the porters and turns out that the SA didn’t call for my car. The porter was able to get my car out in less than 10 minutes soon after and I went my merry way. My previous visits to this dealership has always been pretty good. My only suggestion is to have someone check up on waiting customers to ensure their vehicle has been queued for release. More