Pacific BMW - Service Center

Excellent all around service Had a great service experience, from my service advisor (Henry) to communication through the day and even arranging my ride to and from work. The car Had a great service experience, from my service advisor (Henry) to communication through the day and even arranging my ride to and from work. The care was ready when promised (clean!) and runs great. More

Great experience! I had scheduled an appointment to take care of a service on my car and Remy made me feel welcome from the moment he and I met. Remy was very knowledge I had scheduled an appointment to take care of a service on my car and Remy made me feel welcome from the moment he and I met. Remy was very knowledgeable and explained everything with great detail. He was also very accommodating. Thank you Remy. More

The service was OK but not great My BMW X3 is 4 years old and has almost 40000 miles on it. However, I was never told the warranty service won't cover the tire rotation & alignment an My BMW X3 is 4 years old and has almost 40000 miles on it. However, I was never told the warranty service won't cover the tire rotation & alignment and nobody recommended me to do so in previous 3 or 4 maintenance services. Thus, I found the wear-out on front tires is much heavier than the rear tires. I should have this service done way earlier. Furthermore, the technician forgot to reset the maintenance warning light after the previous service. More

Excellent service This is my 3rd car from this dealership and I am so happy with It. the servies is great all the employees are cool and kind. This is my 3rd car from this dealership and I am so happy with It. the servies is great all the employees are cool and kind. More

Gilbert Pogosyan’s THE BEST Gilbert my service advisor not only took care of providing me with a loaner car before my scheduled appt but was also very professional and kept me in Gilbert my service advisor not only took care of providing me with a loaner car before my scheduled appt but was also very professional and kept me informed about the status of my car. Pacific BMW Service and Gilbert exceeded my expectation. Thank you More

Terrible Went in for a warranty service and told me that it’s normal for my engine to consume that much oil when there was a class action for it. The advisor n Went in for a warranty service and told me that it’s normal for my engine to consume that much oil when there was a class action for it. The advisor never looked at the class action so I ended up going to another dealer and they took in my car and advised me what is needed to be done under the class action, with explanation! I never received this explanation from Pacific BMW, let alone receiving a call back or text back from the advisors Amy or Henry. Never going back nor recommending this dealer even if you paid me More

Above and beyond I went for an oil change and 2 tires. But I needed to replace all 4 tires. Amie explain to me what I needed and she was very nice and helpful. I would I went for an oil change and 2 tires. But I needed to replace all 4 tires. Amie explain to me what I needed and she was very nice and helpful. I would recommend her to anyone. More

Recall service My experience with pacific Bmw has been great! And I still think they are good, just my recent trip to recall service with Marco was awful! After My experience with pacific Bmw has been great! And I still think they are good, just my recent trip to recall service with Marco was awful! After he took me to the office, no eye contact or nothing . Just sly the paper to me (didn’t say nothing.) I assume it need signature so I asked where to sign and still not a word just point the finger at the bottom, even that he didn’t point right at that he just point the finger. When finally he speak to me asked me if I need Uber and I said no and he was stared at me and hand me the paper without saying anything. Then I realize we are done so I came out of his office. Very unpleasant I didn’t understand why because last two oily change experience with service representatives was great (even though 2nd trip was just ok compared to the first time) Everyone in pacific Bmw are very friendly and helpful More

Bad service, worst place ever been Took the car for light programming and they lie About fixing it and charge me 200.00 for doing nothing to the car and left my car worst and on top the Took the car for light programming and they lie About fixing it and charge me 200.00 for doing nothing to the car and left my car worst and on top they broke my car key without telling me, left it without parts when the lights were pull, they also put old parts in my car and they kept the originals from my bmw. It took me more than 4-5 times to be able to talk to the manager (EDGAR) In which he is does not have the aptitude to be a manager. The manger from the tech was supposed to follow up on my missing parts never call me, I’m never taking my car here ever again, bad service, bad people, and most of all untrustworthy place!!! More

Service By far the best service I have received. I have been to 4 other dealers and this one has been the most helpful. Steve is a very helpful every time I a By far the best service I have received. I have been to 4 other dealers and this one has been the most helpful. Steve is a very helpful every time I am there. It is my first time dealing with Galo but very quick to update me as to how my vehicle was doing and very kind. More