Pacific BMW - Service Center

Great Dealership and Excellent Customer Service My car has had very complex issues for it only being a 2016 with only 33K miles. Henry has made this seamless and is very supportive. My X5 had the st My car has had very complex issues for it only being a 2016 with only 33K miles. Henry has made this seamless and is very supportive. My X5 had the steering column replaced, ignition coil replaced, some spark plugs replaced and some fuel injectors replaced. car has been in and out of the dealer for the past few months and Henry has been wonderful. More

Apple CarPlay Though there was a system maintenance update, the problem wasn't resolved. I believe there may be a connectivity issue with the Apple iOS system. Thou Though there was a system maintenance update, the problem wasn't resolved. I believe there may be a connectivity issue with the Apple iOS system. Though service was great, the problem still persists. More

I dropped off my car for tire change. Galo at Pacific BMW was attentive, timely and overall awesome. He exceeded all my expectations. Shawn S. was attentive, timely and overall awesome. He exceeded all my expectations. Shawn S. More

I have never experienced Customer attention with BMW service as incredible as Pacific BMW and Galo. For years he has been my go-to. I drive the extra distance just to go to Pacific. service as incredible as Pacific BMW and Galo. For years he has been my go-to. I drive the extra distance just to go to Pacific. More

very good service. Henry was professional. The loaner was great. I will be return customer for sure. I thank you for job very well done. great. I will be return customer for sure. I thank you for job very well done. More

OK Service Did not bother to follow through, when it was time to pick up my vehicle, did not respond back, had to call customer service and schedule an Uber to p Did not bother to follow through, when it was time to pick up my vehicle, did not respond back, had to call customer service and schedule an Uber to pick me up since I did not get a loaner. Asked other customer representatives when I got to the dealership where the guy who was helping me in the morning is and they said he left because his shift was over. Car was not ready had to wait 20 minutes. Awful service... More

The staff at Pacific BMW are excellent! I've been a customer at Pacific for almost a decade. From Sales to Service they are above and beyond any other dealer I've dealt with. The staff ens I've been a customer at Pacific for almost a decade. From Sales to Service they are above and beyond any other dealer I've dealt with. The staff ensures all your concerns are addressed and do as much as they can to resolve them. More

No communication from service manager. Did not get anything until I called for an update. John Vasquez seems to be super busy to give an update. anything until I called for an update. John Vasquez seems to be super busy to give an update. More

It is a very professional and well organized service department. I worked at a luxury new car dealership for almost 20 years, and I feel like I have a good barometer for how this dealership is performin department. I worked at a luxury new car dealership for almost 20 years, and I feel like I have a good barometer for how this dealership is performing. From text notifications to the video inspection it’s that type of communication that makes customers trust the dealership. More

Great service. Also love the Uber setup and direct texts re repair status and car availability. Very efficient for the customer. Also kudos for working me in at last minute. re repair status and car availability. Very efficient for the customer. Also kudos for working me in at last minute. More