Pacific BMW - Service Center

Great customer service provided by Henry both during drop off and pick up. He made the process easy and seamless, which I really appreciated. The level of communication during the entire process was excepti off and pick up. He made the process easy and seamless, which I really appreciated. The level of communication during the entire process was exceptional. More

An appointment for a recall. Excellent service, fast and with good quality. Thanks to Amie Gasabyan. Always pleasure to work with her. She is well informed, very polite, with pati Excellent service, fast and with good quality. Thanks to Amie Gasabyan. Always pleasure to work with her. She is well informed, very polite, with patience and and you always get the answers to your questions! More

My name is Dr. LAWERENCE COHEN. I have had at least 10 BMWs which I have leased or purchased from Pacific BMW over the last 15 to 20 years and longer. Service department is excellent they are prompt and c BMWs which I have leased or purchased from Pacific BMW over the last 15 to 20 years and longer. Service department is excellent they are prompt and courteous. My cars are in perfect working condition. I look forward to everything and are buying two new BMWs in the near future. More

Waiting without communication I'll start with the actual work on my car is always good. It always comes back to me clean, working well, etc. The problem is all the waiting. I had a I'll start with the actual work on my car is always good. It always comes back to me clean, working well, etc. The problem is all the waiting. I had an appointment at 1:45pm, and showed up a little early at 1:35pm. I waited until 2:10pm until someone helped me. I was just sitting in my car until I flagged someone down. Same thing happens when I pick up the car, I seemingly have to wait 30 minutes just for it to be brought downstairs. I know the facility is busy, but it always feels like I'm wasting a lot of my time waiting. More

Satisfied Customer Marco and the crew were as awesome as usual. I drive all the way to Pacific BMW from LA for that peace of mind and great service. Marco and the crew were as awesome as usual. I drive all the way to Pacific BMW from LA for that peace of mind and great service. More

Poor communication, especially the courtesy loaner department. No one ever picks up or returns phone calls. They are horrible! Lack is no team work, no communication between inner departments of servi department. No one ever picks up or returns phone calls. They are horrible! Lack is no team work, no communication between inner departments of service. More

Great service Many thank to Manny Cruz for making getting my car serviced a pleasant experience. Will use you again for future service. Also, thanks for the nice lo Many thank to Manny Cruz for making getting my car serviced a pleasant experience. Will use you again for future service. Also, thanks for the nice loaner car. Now I want to get a new BMW! More

Manny Cruz was my adviser he was awesomeness and was very knowledgeable and answered all my questions as very friendly. One of your best..... awesome job manny knowledgeable and answered all my questions as very friendly. One of your best..... awesome job manny More

Worked quickly and gave me a nice loaner. Probably could have fixed the problem meaningfully cheaper. But there is no doubt when having it fixed at the dealership. have fixed the problem meaningfully cheaper. But there is no doubt when having it fixed at the dealership. More

Narek provided friendly and professional service. He promptly checked in my car and suggested services that I could obtain at no cost to me under the maintenance program, even though I had not specifica promptly checked in my car and suggested services that I could obtain at no cost to me under the maintenance program, even though I had not specifically requested them. He also arranged Uber for rides home and back to Pacific BMW, again at no cost to me. More