Pacific BMW - Service Center

As before, a very successful outcome. Remy Caraterro was professional, timely and informative. I appreciate his technical knowledge and advice. All at Pacific BMW, including Vanessa Sandoval are very clien professional, timely and informative. I appreciate his technical knowledge and advice. All at Pacific BMW, including Vanessa Sandoval are very client and customer centric. More

The work on the car and the staff involved were completely fine. The business model doesn’t work for me and I won’t be back. The queue of cars to get serviced was incredibly long and the one thing completely fine. The business model doesn’t work for me and I won’t be back. The queue of cars to get serviced was incredibly long and the one thing my car needed immediately could not be done in the same day. My experience at Lexus IS that I bring the car in at 9:39, they call me by noon to give me their findings, and all work is completed by 5 pm when I pick up my car. I’m not interest in spending multiple days to get simple service completed. More

Great service department! Amie is the best service advisor I have ever worked with at any dealership (Monrovia and Alhambra ) Everything about the dealership is streamlined and organized ! advisor I have ever worked with at any dealership (Monrovia and Alhambra ) Everything about the dealership is streamlined and organized ! More

I am very happy with the fast service provided and very satisfied with loan car, also they have good answering service, they give you soonest appointment satisfied with loan car, also they have good answering service, they give you soonest appointment More

This dealership is bar none the best all around experience in both sales and service I purchased my vehicle from Soran with the assistance of Ray, We ended up getting 2 new cars and I must say this experience in both sales and service I purchased my vehicle from Soran with the assistance of Ray, We ended up getting 2 new cars and I must say this was definitely the best car buying experience I've had to date!...fast, easy, and most importantly no pressure! Fast forward a few short weeks one of the cars needed service...WOW the professionalism from Service advisor Narek P. And the lot porters in the service department were exceptional! Definitely would recommend using PACIFIC BMW for any of your BMW needs! More

Excellent service, very professional and friendly staff, everything on time , no delay, no complaints, overall great experience, thank you for for everything! Will definitely use your services again everything on time , no delay, no complaints, overall great experience, thank you for for everything! Will definitely use your services again More

Repair My service adviser, Danny, is awesome. He always gives me great service. It's really too bad that my BMW vehicle has been such a lemon (not Danny's My service adviser, Danny, is awesome. He always gives me great service. It's really too bad that my BMW vehicle has been such a lemon (not Danny's fault). More

Pacific BMW did an Amazing job ! Finished the service in a timely manner . Everything was done nicely and properly. Definitely a lance to go back. a timely manner . Everything was done nicely and properly. Definitely a lance to go back. More

Great Service As Usual Great service as usual. I have been a client since 2007. They have ALWAYS treated me well. I would definitely recommend Pacific BMW. Grateful for the Great service as usual. I have been a client since 2007. They have ALWAYS treated me well. I would definitely recommend Pacific BMW. Grateful for the support More

Great customer service provided by Henry both during drop off and pick up. He made the process easy and seamless, which I really appreciated. The level of communication during the entire process was excepti off and pick up. He made the process easy and seamless, which I really appreciated. The level of communication during the entire process was exceptional. More