Pacific BMW - Service Center

Henry Burmayan is great. He's very kind, helpful, and knowledgeable. Even though we came across issues with the insurance claim process, he kept me updated along th is great. He's very kind, helpful, and knowledgeable. Even though we came across issues with the insurance claim process, he kept me updated along the way and was helpful in helping to resolve it. More

Always efficient service. It's easy to make reservations so dropping off your car is efficient. Hardly any wait at all. They always offer a loaner car or Uber if needed. Con It's easy to make reservations so dropping off your car is efficient. Hardly any wait at all. They always offer a loaner car or Uber if needed. Convenient and fast. More

poor drop-off even worse pick up My drop off time in the morning was 8:45 am. I arrived at 8:35. I didn't get to see a service advisor until 9:05 am. This made me late for my first mo My drop off time in the morning was 8:45 am. I arrived at 8:35. I didn't get to see a service advisor until 9:05 am. This made me late for my first morning meeting. When I picked up I waited almost 40 minutes from the time I paid to getting my car. I had to track someone down as the service advisor had left. I was late for my dinner meeting, More

Henry in the service department is awesome. He is honest, thorough, professional, and friendly. I only come to this dealership for service even though Beverly Hills is closer. That speak of how muc honest, thorough, professional, and friendly. I only come to this dealership for service even though Beverly Hills is closer. That speak of how much I valued his customer service. More

Not happy at all. My car goes in for simple service, brake service. Comes out making a weird noise and no one can figure out. Went in with NO noise comes out with it. Very FRUSTRATING and time wasting f brake service. Comes out making a weird noise and no one can figure out. Went in with NO noise comes out with it. Very FRUSTRATING and time wasting for me. Almost a month now and yes my car is back again with the noise and no solution. I was also told “tour car is safe to drive” even though we don’t know what’s wrong with. That also did not sit well with me, tells me my safety is NOT your concern. More

Very respectful, courteous, and most importantly punctual. Narek, as well as every single employee I had contact with was very respectful, helpful in their advise, and most importantly punctual. I was offered Narek, as well as every single employee I had contact with was very respectful, helpful in their advise, and most importantly punctual. I was offered a ride. The vehicle was inspected and i received an inspection video, which was very helpful. I was also able to schedule with them for my other vehicle as well, which was a helpful touch. More

It’s like staying at a Four Seasons hotel everything is done right with attention to detail. From the texts, the videos, and the well cleaned car it’s all A+ done right with attention to detail. From the texts, the videos, and the well cleaned car it’s all A+ More

Fantastic and prompt service as always. Gilbert was professional and courteous as always. I would highly recommend the service department for any BMW driver in Southern Californiap professional and courteous as always. I would highly recommend the service department for any BMW driver in Southern Californiap More

The service with Many Cruz was a really good experience. He took care of the servicing in professional way & I was happy with him & the whole dealership employees . He took care of the servicing in professional way & I was happy with him & the whole dealership employees . More

This was my first time visiting this dealer for service and it will be my last time giving them any kind of business. I went in for an oil change and was told Manny Cruz would be my service writer. After and it will be my last time giving them any kind of business. I went in for an oil change and was told Manny Cruz would be my service writer. After waiting next to my car on the side curb for 30 minutes a worker came and said sorry but Manny is too busy to assist you so ill get you going which I don’t believe she was an adviser. Anyway took my car and did the oil service and i was never called to be notified that my car was ready to be picked up btw. So I showed up around 5pm and they took another 30 minutes to pull up my can and mean while no acknowledgement from the service advisor Manny Cruz. The I walked into the work space to his desk and he said soory but car will be down soon. Its in the wash. Ok so I waited and before my car came out he approached me and said the tech found Rodent damage to some wires and they can not reset my oil light. manny said that he will get me the estimate emailed the same day which never came to me. This was Wednesday the 19th. Then I went to him on Saturday asking for the email and he said he would get it to me right away and never did. I went back to him on Tuesday asking for the estimate so I can get the repairs completed and today is 1 week since my car was found with rodent damage a d I still dont have an estimate. I asked Manny yesterday for the estimate and told him that its urgent because my insurance needs to see the recommend repairs from BMW service and I dis mention to him that I would leave this review if I dis not get this estimate and he said please dont threaten me with a review. Well this shows that it was not a threat it was only a promise. This is not the service i was expecting from BMW service department. This is not professional. More