Pacific BMW - Service Center

Henry was great. Communicated well. First time doing service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful of the inspection. More

BMW Service Center Appointment Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacif Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacific BMW Service team for keeping things "normal." More

The staff was very professional. My service advisor, Remy Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you. Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you. More

Everyone was very nice but I asked to have a creak in my front door checked. They said nothing was wrong. When I arrive the creak was still there. I let my customer rep hear it. He had to take the car back front door checked. They said nothing was wrong. When I arrive the creak was still there. I let my customer rep hear it. He had to take the car back up and then they fixed it. At the end when I got my car, they accidently kept my key and I had to go back to get it. Too many unnecessary delays. More

Never had a bad experience Professional, fair and extremely friendly. I will always refer people here even if they live as far as the OC! My only negative was with this specif Professional, fair and extremely friendly. I will always refer people here even if they live as far as the OC! My only negative was with this specific experience was lack of communication on status. I'm pretty sure COVID-19 was to blame though!! More

Love it! Linda Denton contacted me via text for a recall and set up the appointment for a house call. They called me 30 minutes before they arrived (right on t Linda Denton contacted me via text for a recall and set up the appointment for a house call. They called me 30 minutes before they arrived (right on time) and the air bag was replaced within the time it took me to finish my breakfast. Amir AboulEla More

Manny was very professional, organized, knowledgeable and took his time to help me with the issue I had with my BMW. Thank you Pacific BMW and took his time to help me with the issue I had with my BMW. Thank you Pacific BMW More

Amazing service from Galo and Salvatore, BMW experience was top notch! When I received the car it felt as though it was the 1st time. was top notch! When I received the car it felt as though it was the 1st time. More

Great customer service. But my car appears to have a chronic issue and the techs can’t seem to figure it out unless they get an error message on my car. They keep saying my high idle is due to low octan chronic issue and the techs can’t seem to figure it out unless they get an error message on my car. They keep saying my high idle is due to low octane gas. I only use premium which is 91 in California. So the reports are incorrect. But service advisor and overall customer service is great. More

The service on the car was great. I was allowed to use a loaner car and I appreciate that. But I was disappointed with the service that I received from two service advisors that I dealt with. I was very dif loaner car and I appreciate that. But I was disappointed with the service that I received from two service advisors that I dealt with. I was very difficult getting in touch with the advisor o get an update on my car that I dropped off for maintenance check. My car was kept for 2 days and I didn’t get answer or call back for quite some time when I tried to contact the advisor directly. I finally had to contact the service DEPT in order to get the service advisor to contact me. All I got was a text letting me know when the car would possibly be ready. When I got there to pick up my car the service advisor was gone for the day. The other advisor that helped me was unprofessional and pretty rude. It was never explained to me what service was completed on the car during a maintenance check. When I asked I was told didn’t any call you ? and that was it. More