Pacific BMW - Service Center

Thank you for the professional, clean and fast service during this unusual circumstance with COVID-19. Henry Burmayan provided great costumer service and was available for all calls, visit and questions w during this unusual circumstance with COVID-19. Henry Burmayan provided great costumer service and was available for all calls, visit and questions without any hesitation nor frustration. Much appreciation for Pacific BMW. More

Recent Service The service was performed satisfactory and in a reasonable amount of time. I did feel that the service writer was going through the motions and was The service was performed satisfactory and in a reasonable amount of time. I did feel that the service writer was going through the motions and wasn't as cordial as I would have expected. I did defer having some recommended service performed so I'm not sure if this may have been the reason. More

I’m Pacific BMW’s customer more than a decade! I’m extremely satisfied with sales, Financial and service departments. Very professional yet friendly people! extremely satisfied with sales, Financial and service departments. Very professional yet friendly people! More

Costly I took my car in for a regularly scheduled service. The estimate was incredibly high, equal to the value of the car. I was not able to have all the r I took my car in for a regularly scheduled service. The estimate was incredibly high, equal to the value of the car. I was not able to have all the recommended repairs performed because it would not make sense to spend the equivalent of the car's worth on repairs. They were willing to work with me but I am still in shock at how much work was recommended and the price. The car is 8 years old with 88,000 miles. I expect a BMW to be more durable. More

My service advisor was Galo and he take care of my car My service advisor was Galo and he take care of my car every service due, fast and easy, Great sercice Pacific BMW team, Thank you. My service advisor was Galo and he take care of my car every service due, fast and easy, Great sercice Pacific BMW team, Thank you. More

Just AMAZING SERVICE Manny (my BMW service rep) set up a loaner to deliver to my home and pick up my car for service and was returned flawlessly! so Happy with Pacific BMW Manny (my BMW service rep) set up a loaner to deliver to my home and pick up my car for service and was returned flawlessly! so Happy with Pacific BMW! Thanks Manny and your team. Stay Safe More

Professional Pacific I just went in for an oil change and that is all I paid for. It wasn't that situation where they start recommending other services even though my car I just went in for an oil change and that is all I paid for. It wasn't that situation where they start recommending other services even though my car is a 2011. Due to the situation they even provided me with a loaner car. Great tactic a now my family wants to buy the 2020 version. My service advisor is Marco. More

Service Status Dealer service is responsive to getting the service requests performed on time and periodic status updates. Excellent service follow ups and provide t Dealer service is responsive to getting the service requests performed on time and periodic status updates. Excellent service follow ups and provide timely and immediate assistance More

Incredible customer service from start to finish. The best dealership experience I’ve ever had. Extremely pleased. Everyone was super helpful, especially Jennifer. Thank you! best dealership experience I’ve ever had. Extremely pleased. Everyone was super helpful, especially Jennifer. Thank you! More

Really Excellent Service!! Especially at this dire time. Manny went above and beyond to help me with extra details I did not anticipate. Sales people were friendly while I was waiting. Porter was working ha Manny went above and beyond to help me with extra details I did not anticipate. Sales people were friendly while I was waiting. Porter was working hard as well! Thank you. More