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Pacific BMW - Service Center

Glendale, CA

4.3
2,937 Reviews

2,937 Reviews of Pacific BMW - Service Center

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September 02, 2024

Excellent customer service. Manny is always attentive, and answers all of my questions. Definitely returning for car service. More

by NATALIELINARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

I recently visited Pacific BMW and had the pleasure of working with Haybert. From start to finish, my experience was exceptional. Haybert was incredibly knowledgeable about my BMW and took the time to e More

by S_TOROSIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haybert Davtian
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Refusing to except my car to check brake noice telling me that’s how it should be More

by MSAKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haybert Davtian
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Poor communication on delivery date (dropped off car on a Tuesday and was promised it would be done by end of week… no communication after Wednesday until following week and car wasn’t completed until the fo More

by rpoole1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mauricio Alvarenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

I am very satisfied with Galo Mora the service advisor. He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific More

by PRASILVA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvatore Rubino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

I took my car in for oil change. A car wash was done. No one asked if I wanted the car wash-which means the car wash was done without my consent. Upon receiving my car back I noticed More

by kokyank
Recommend Dealer
No
Employees Worked With
Haybert Davtian
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

My experience at BMW service department was great! Haybert is always friendly and makes the service process easy. More

by ARUS_Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haybert Davtian
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Best dealership I’ve ever worked with. . 100% reliable professional and punctual.. they make your at easier More

by Keylaspencer1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Fausto
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

It would be nice if they can fix older BMW models using used parts. I brought my car to them and since they don't make the part for my car anymore, they did not fix my car. More

by Bong Baroma
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Advisor Amie was amazing. Great customer service. She follow with me on time and keep me updated with my statues of my car. More

by RAYCDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.