Pacific BMW - Service Center

My latest service was great even in these trying times. They picked it up sent video of the inspection, and invoiced online. Contactless and thorough! They picked it up sent video of the inspection, and invoiced online. Contactless and thorough! More

Have not had such a bad experience at any service center like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at t like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at the entrance, making it so narrow that cars hit it all the time. There is evidence. Dealer is not willing to admit negligence on their part. Horrible service and support they treat you with utmost disrespect. Management is lacking in customer service skills and does not care about you as a customer. But they are willing to take huge amounts of cash from you. More

pretty good overall with no complain The service is good overall. No complaint about that. but there are rooms for better. During the COVID-19, I know some other dealers provide "Stay a The service is good overall. No complaint about that. but there are rooms for better. During the COVID-19, I know some other dealers provide "Stay at home" service for their customers when they schedule for service. The dealer will pick up your car to switch with a loaner car and deliver your car directly after the service is completed. So the customer doesn't need to make a trip to the dealership to drop off the car for service. More

Made appointment for service of my BMW with Narek Petrosian and was checked in with a high level of safety measures in place. Check in was quick and efficient. Service was quick and professional very Petrosian and was checked in with a high level of safety measures in place. Check in was quick and efficient. Service was quick and professional very easy process. Thank you Pacific BMW. More

Very satisfied with the visit. Every one involved in my visit from checking in, getting a loaner and pick up was very helpful and professional. Really liked the video clip from the Every one involved in my visit from checking in, getting a loaner and pick up was very helpful and professional. Really liked the video clip from the inspection and the feedback. More

X5 Maintence Thank you. This form is very irritating. This form is very irritating. This form is very irritating. This form is very irritating. This form is very i Thank you. This form is very irritating. This form is very irritating. This form is very irritating. This form is very irritating. This form is very irritating. More

First service visit went great. My service agent Gilbert took care of all my requests and I was very satisfied with the visit. This was my first time to Pacific BMW and I will be goi My service agent Gilbert took care of all my requests and I was very satisfied with the visit. This was my first time to Pacific BMW and I will be going back in the future if I have any issues with my vehicle. Thank you to Gary and Gilbert for making sure all my service requests and questions were handled. They were very nice and took care of all my service needs. More

Yes the entire team and experience was seamless from the start to the finish of the service appt. everyone was professional and thorough I appreciate the video of the service check plus the safety measures start to the finish of the service appt. everyone was professional and thorough I appreciate the video of the service check plus the safety measures to limit the spread of coronavirus too. More

Highly professional, accommodating service; immediate attention when I drove my car in; loaner car availability, good communication with the service agent Marco. At the time of pick-up, my car was clean attention when I drove my car in; loaner car availability, good communication with the service agent Marco. At the time of pick-up, my car was clean and waiting for me More

My service advisor was great. I was very happy with my vehicle service. I will recommend others to PacificBMW. My Car was ready on time. vehicle service. I will recommend others to PacificBMW. My Car was ready on time. More