Pacific BMW - Service Center

Gilbert and Jesus were superb, professional, friendly, knowledgeable and efficient. This was my first experience with the Pacific BMW service department I trust them fully with my vehicle. The thorough an knowledgeable and efficient. This was my first experience with the Pacific BMW service department I trust them fully with my vehicle. The thorough and detailed work is appreciated. More

Sales and Service Been coming to the this dealership for close to years. Think I have leased about 4 to 5 cars through them. They always take good care of me on the sal Been coming to the this dealership for close to years. Think I have leased about 4 to 5 cars through them. They always take good care of me on the sales and service side. More

Did not need the service - waste of money Couldn't get a straight answer on the cost for the service. The car was programmed to signal service - I assume from the North Hollywood dealer from Couldn't get a straight answer on the cost for the service. The car was programmed to signal service - I assume from the North Hollywood dealer from where I bought the car. I asked the woman with whom I made the appt what the service was for but she kept saying until they key it in the car, no one knows. And yet when I spoke with Marco he immediately said $165. For what? The answer was 'we don't know until we look at the car." There is nothing wrong with the car. At all. Which I knew because I can look at what the computer tells me. You need to communicate better. I've barely driven the car since the oil change in January because of COVID. I'm under stay at home orders because of my age. My best choice was to use the valet service -- nice guy -- but this process was a waste of money AND it put me at risk. More

Service department needs to improve Henry has been helpful throughout this process but your service department is terrible. The only reason I come here is that I live in the city. Af Henry has been helpful throughout this process but your service department is terrible. The only reason I come here is that I live in the city. After going back and forth with BMW for several months, their tech recommended that the head unit be replaced due to my ongoing Bluetooth connectivity issues which have been there since I got the car. I pick up the car last week and the Navigation system wasn't activated. Explain to me how you replaced the head unit, programmed it, supposedly "tested" it but never noticed the giant notice that the navigation system wasn't activated. That was the first screen that popped up when I tried to access the navigation. I dropped off the car Saturday afternoon for something that was supposed to take 1 hour it wasn't' ready until Monday afternoon. I got a call back from you after BMW NA contacted me to check to see if the issue was resolved and I told them that you hadn't properly installed and activated the navigation system. Oh, and the inside of my car around the center console was a mess. Would it be so hard to wipe down the area you worked on? It was covered in a white residue. This isn't the level of service and professionalism that I would expect from a BMW dealer. More

Advisor Henry Burmayan and his team were very professional, helpful, friendly. Overall it was a great experience getting my car serviced there. Thank you all. professional, helpful, friendly. Overall it was a great experience getting my car serviced there. Thank you all. More

I live much closer to Beverly Hills BMW, but drove to Glendale—after seeing all the positive reviews of Pacific BMW. The service department here is top notch, and Manny was wonderful to work with. Glendale—after seeing all the positive reviews of Pacific BMW. The service department here is top notch, and Manny was wonderful to work with. More

REPAIRS Have been going to Pacific BMW since 2008 had many services done and what ever the end result was Pacific always corrected. Galo Mora is my service ma Have been going to Pacific BMW since 2008 had many services done and what ever the end result was Pacific always corrected. Galo Mora is my service man and has suggested and fixed my 330ci. I would recommend Pacific BMW to anyone who would enjoy an excellent and comfortable ride. More

Professional & courteous associates! This is my second visit to Pacific BMW. I enjoy their professional & courteous services. It'd be perfect if there can be more follow-up on the status This is my second visit to Pacific BMW. I enjoy their professional & courteous services. It'd be perfect if there can be more follow-up on the status of the vehicle. My 4 stars rating is mostly on the communication effort. More

Very quick to get things done. And made me feel comfortable being there alone considering I know nothing about cars. Contacting me at the time they told me they would, if anything even earlier comfortable being there alone considering I know nothing about cars. Contacting me at the time they told me they would, if anything even earlier More

Ridiculous wait time for car to be returned - over 30 minutes. No place to sit. Way too many people in a small space. Creepy. One of your technicians broke the lock on the drivers side - neither fob nor minutes. No place to sit. Way too many people in a small space. Creepy. One of your technicians broke the lock on the drivers side - neither fob nor internal switch work, although fob works on other door. Ugh. Return visit required. More