Pacific BMW - Service Center

Great service. The rental was wonderful. The sales rep was nice and answered every question I had very professionally. The sales rep also a good listener was nice and answered every question I had very professionally. The sales rep also a good listener More

I waited over 30 minutes for my car to be brought down to me by the Porter after I had already paid my invoice. People waiting after me had already left. Only after yelling at the staff, my car was fetched me by the Porter after I had already paid my invoice. People waiting after me had already left. Only after yelling at the staff, my car was fetched. My BMW lease is up in 1 month. Needless to say, not leasing another so I don’t have to waste my valuable time in the service line. Worst most frustrating experience. And I paid $317 for a simple oil and filter change. You would think I would have been afforded better customer service. What a waste of time and energy! More

Very accommodating fir my needs.The service Very accommodating fir my needs. The service representative understood my fears during covid times and he took care of my service outdoors. Thank you Very accommodating fir my needs. The service representative understood my fears during covid times and he took care of my service outdoors. Thank you very much Gilbert. I appreciate you! More

Awesome job Pacific BMW. Manny my service writer was quick to get us checked in and into a loner BMW. Brian Betancourt serviced our car, sent a vehicle condition report, and recommended services. We we quick to get us checked in and into a loner BMW. Brian Betancourt serviced our car, sent a vehicle condition report, and recommended services. We went with all of Brians suggestions. He actually was very honest. We worried that we had a check engine light. Brian reported we did not and only had a service request light. In the end our invoice was less than what we had expected. Manny programed the key we bought from parts as a courtesy after we (both) forgot to put it on the service request. Awesome service like this makes me feel comfortable knowing professionals are taking good care of me. Pacific BMW is my new "go to" dealership. Thank you, Steve Tepe More

Excellent crevice. My car looks like new now. The dealer gave me loner car while fixing mine. The problems were fixed in one day and my car was returned in nice and clean condition. The dealer in Westllake gave me loner car while fixing mine. The problems were fixed in one day and my car was returned in nice and clean condition. The dealer in Westllake Village where I live don’t do so much for you More

Outstanding Service Quick, honest, and ready to help at all times. Need some expensive work to be done and they were able to find the right price and to make sure that o Quick, honest, and ready to help at all times. Need some expensive work to be done and they were able to find the right price and to make sure that our vehicle out 100% perfect. Always a pleasure working with them!! More

Vanessa Vasquez was amazing! She got us in and out super quick and communicated with us through it all. I can’t thank her enough. quick and communicated with us through it all. I can’t thank her enough. More

The service is getting worse day by day I was there 6 weeks ago it take a long time for a service advisor , loaner and getting out . I stood their 45 minutes for my car . When I drop the car they email m weeks ago it take a long time for a service advisor , loaner and getting out . I stood their 45 minutes for my car . When I drop the car they email me the contract for Loaner & wanted me to sign with out checking the miles and gas . Very very bad service More

Everyone was nice but I was disappointed that no one was enforcing wearing a mask to customers. While I was waiting for my car there was a man without a mask on vaping and blowing smoke everywhere. During C enforcing wearing a mask to customers. While I was waiting for my car there was a man without a mask on vaping and blowing smoke everywhere. During COVID-19 I would hope we would all be a little more aware of our surroundings. More

The pacific Bmw service advisor provided excellent service during the routine inspection. I would recommend this service advisor for future appointments. Thank you very much. service during the routine inspection. I would recommend this service advisor for future appointments. Thank you very much. More