Pacific BMW - Service Center

Well organized and fast Pacific BMW did a great job doing regular service on my x5 — everything was smooth and communication was great.. The car was returned to me clean and Pacific BMW did a great job doing regular service on my x5 — everything was smooth and communication was great.. The car was returned to me clean and ready to go. More

Pacific BMW always gives me an excellent service... From the time I enter to the dealership till the end, when I leave. My service advisor Henry Burmayan, Very prompt, knowledgeable and Was updating me a the time I enter to the dealership till the end, when I leave. My service advisor Henry Burmayan, Very prompt, knowledgeable and Was updating me about the vehicle status. More

2 stars I bought the car for a regular service because my tire pressure light was on. When I got the car back the lights were still on and I had a oil leak I bought the car for a regular service because my tire pressure light was on. When I got the car back the lights were still on and I had a oil leak that stain my drive way, I had to go back the day after I spent two days with out a car. More

I think I'm Getting Ripped Off I've had other BMW sales service departments as part of my previous cars and they took care of us rather well. bi-annual service checks. No complainin I've had other BMW sales service departments as part of my previous cars and they took care of us rather well. bi-annual service checks. No complaining about valet. It actually felt like i was receiving the service that i was paying extra for on a monthly basis. I'd like a partial refund. You guys are staffing less people right now due to covid and you cannot perform the basic functions that were offered upon signing this deal. If you cannot perform at your full capacity then i should not be charged to the full capacity. More

Always fast and friendly service! They are always Always fast and friendly service! They are always welcoming and have answers for any questions you may have! I would recommend this dealership to Always fast and friendly service! They are always welcoming and have answers for any questions you may have! I would recommend this dealership to anyone! More

my disappointment with what happened because this service sh To whom it may concern: Due to an oil leak from my BMW (purchased Certified Pre-owned with an extended warranty on April 22, 2018 at PACIFIC BMW- 8 To whom it may concern: Due to an oil leak from my BMW (purchased Certified Pre-owned with an extended warranty on April 22, 2018 at PACIFIC BMW- 800 S. Brand Blvd. Glendale, CA 91204), I scheduled it for service at 7: 30 am at Pacific BMW on July 9 2020. I went to the BMW service on time, and after checking the documents in their possession, a receptionist informed me that my warranty had expired in December 2019 and therefore the work that should have been carried out was all my responsibility. Marveled at this information, I argued that my BMW was still under warranty until December 2021 and that what was reported by the BMW technician could not be true. After unnecessary discussions, I realized that one of us was wrong and I decided not to leave my car at BMW. After checking my insurance documents I had at home, I confirmed that my insurance was valid until 31 December 2021 contrary to what was erroneously claimed by BMW technician. I immediately called BMW saying that contrary to what they claimed, I had a valid insurance and sent them a photo of the original insurance document. I was very disappointment because I had brought my car unnecessarily to the workshop running the the risk of catching the COVID-19 as I am 81 years old. After further various contacts with the representatives of the BMW dealership, they gave me a second appointment for the afternoon of the same day. In the afternoon I brought my BMW back to the workshop taking all the precautions to protect my health, and after repeating the waiting period for routine checkin I left my car for the necessary work. On the following day, they informed me about the status of the work required for the repair and I authorized the replacement of the oil drain plug and oil filter, telling me that this replacement was at my expense. After receiving an email to pick up my car, they informed me that I had to pay $ 160.06 out of my pocket. At the time of payment, I asked if this cost of mine could be waived in consideration of the various inconveniences created for me by BMW, and also because I purchased the car at the same dealership as certified pre-owned, so I should not be responsible for the replacement of a non original part (the drain plug) that was already on my car at the time of purchase. However, they politely apologized but declined my request. With this letter I state my disappointment with what happened because this service should have been free of charge. More

Biggest issue is the time it takes to get the car returned once I arrive. Expect it to be quicker (not 30 mins). I shouldn’t have to ask for my car multiple times. you guys are very strict about the returned once I arrive. Expect it to be quicker (not 30 mins). I shouldn’t have to ask for my car multiple times. you guys are very strict about the amount of time you can keep the loaner car or collect the car after service. I expect my car to be returned to me within 5 minutes of checking out. Not 30 minutes (which it routinely is). I don’t understand why it takes that long. I would prefer you just give me the keys and I go get it myself.. More

As always, service was professional, friendly and prompt. I really like the inspection video that they provide. They are always transparent and it’s very apparent how much the service department cares about I really like the inspection video that they provide. They are always transparent and it’s very apparent how much the service department cares about providing excellent customer service. More

It was very quick and Henry was attentive keeping me updated about the vehicle and great customer service. Inspected my vehicle in areas I didn’t point out as well. Thank you. updated about the vehicle and great customer service. Inspected my vehicle in areas I didn’t point out as well. Thank you. More

Always perfect. Easy to book, fast service, nice loaners and shuttle service Clean building and amenities Great staff, friendly and on time Pacific bmw in glendale is the best and shuttle service Clean building and amenities Great staff, friendly and on time Pacific bmw in glendale is the best More