Pacific BMW - Service Center

Very happy the service is close where I live. Staff is very helpful. I got there without appointment because of sudden emergency with my new car, however, got a loaner, didn't spend much time. very helpful. I got there without appointment because of sudden emergency with my new car, however, got a loaner, didn't spend much time. More

Jack was very professional, friendly and super helpful. My car has been recall so they could replace some parts and they gave me a very nice car in he meantime. Customer service is outstanding. Overall gre My car has been recall so they could replace some parts and they gave me a very nice car in he meantime. Customer service is outstanding. Overall great experience at the BMW Pacific in Glendale. More

Marco was gracious and accommodating. Staff were very nice while I was there. Their Covid procedures made me feel comfortable. Great experience overall. Thank you! nice while I was there. Their Covid procedures made me feel comfortable. Great experience overall. Thank you! More

DISORGANIZED. Had an appointment and arrived 15 minutes DISORGANIZED. Had an appointment and arrived 15 minutes prior to. Was put in line with other repairs. I had to wait over an hour as my assigned se DISORGANIZED. Had an appointment and arrived 15 minutes prior to. Was put in line with other repairs. I had to wait over an hour as my assigned service advisor was occupied with another customer. In the meantime the 9 customers who arrived after me were all taken care of. They should address this workflow error. In addition they called me saying my tires needed to be replaced which was not in the provided video. They mixed me up with another customer. More

thay are very good evry one there good there and very very very good for your BMW neet and evry one on there very very good very very good for your BMW neet and evry one on there very very good More

Great dealership - easy to make appointment, service done at the same day, car came out clean and repaired, staff is very friendly and knowledgeable. Thank you Manny! at the same day, car came out clean and repaired, staff is very friendly and knowledgeable. Thank you Manny! More

John Vasquez is great! Courteous responsive and on top of things. great customer service. Service was quick and smooth. Would definitely choose John again as my advisor. things. great customer service. Service was quick and smooth. Would definitely choose John again as my advisor. More

John listened to my concern, and was helpful with explaining the solution for the issue. He went over the process that the tech did to fix the concern. explaining the solution for the issue. He went over the process that the tech did to fix the concern. More

Excellent service as usual. I had no problem with transportation because was given a nice loaner car. Gilbert, the service adviser was very professional, helpful and friendly. Pacific BMW is my favor transportation because was given a nice loaner car. Gilbert, the service adviser was very professional, helpful and friendly. Pacific BMW is my favorite. More

Professional fast service. Updated technology to keep my Posted about my car status. I was provided with a loner Car which made it convenient. Appreciate all the good work. Posted about my car status. I was provided with a loner Car which made it convenient. Appreciate all the good work. More