Pacific BMW - Service Center

Very please with service provided, kept me informed of the process and the timeframe needed for the vehicle to be serviced and ready for pickup. the process and the timeframe needed for the vehicle to be serviced and ready for pickup. More

Excellent customer service. I would absolutely recommend this dealership. The sales team, the service department, the management team were just awesome to work with. Both my husband and I were very please this dealership. The sales team, the service department, the management team were just awesome to work with. Both my husband and I were very pleased overall. James was a wonderful sales person as he was fully engaged with us. We were totally enthralled with his knowledge and detail of the X5. More

Well organized in these "Covid" times. Took a little longer to receive the car than expected, but the quality of the service seems very high. longer to receive the car than expected, but the quality of the service seems very high. More

Very nice covid prevention in place, but the safety procedures have created a bottleneck at drop-off. Allow extra time! Service great. My service rep Galo is complete pleasure. procedures have created a bottleneck at drop-off. Allow extra time! Service great. My service rep Galo is complete pleasure. More

Very professional place. Marco Fausto is very nice professional and helpful. Quality and great customer service.. definitely will come back for my services needs.. very good place. professional and helpful. Quality and great customer service.. definitely will come back for my services needs.. very good place. More

Easy to drop off and pick up, face mask and cleanliness stands out from the rest of the dealerships nearby. Loaner vehicle was clean and washed stands out from the rest of the dealerships nearby. Loaner vehicle was clean and washed More

The service was great, fast and concise. The service agent was very attentive and quick with communications. I would work with this person again. Thank you! agent was very attentive and quick with communications. I would work with this person again. Thank you! More

Vanessa was a fantastic advisor and was able to help me Vanessa was a fantastic advisor and was able to help me resolve a problem overlooked by Henry, another advisor, despite my THREE attempts to alert hi Vanessa was a fantastic advisor and was able to help me resolve a problem overlooked by Henry, another advisor, despite my THREE attempts to alert him to it. Henry ignored texts & calls, and it wasn’t until I switched to Vanessa that she was able to find the problem and resolve it. More

Screw this place. Wasted my time and didn’t fix my car even though I had a warranty...never take your car to Pacific BMW even though I had a warranty...never take your car to Pacific BMW More

I picked-up the car and it was on empty. Before I could get to the freeway, I got an alarm that said I was "low on fuel". get to the freeway, I got an alarm that said I was "low on fuel". More