Pacific BMW - Service Center

Considering the circumstances of pandemic, in and out was pretty smooth; service loaner was nice and clean; turn around time for the requested service was pretty quick pretty smooth; service loaner was nice and clean; turn around time for the requested service was pretty quick More

Manny gives tye best service a customer could ask for. Im’ glad that they prepped up my car for smog test and Manny gave me a deal which I saved. Im’ glad that they prepped up my car for smog test and Manny gave me a deal which I saved. More

Henry my service rep is a great guy, explains the cause of the faults and how the repair well Be handled in the vehicle. prices for repair is reasonable. of the faults and how the repair well Be handled in the vehicle. prices for repair is reasonable. More

Excellent communication and service from Justin Ko. Also appreciate Uber ride back after drop off. Price was high and service took 4 days but overall very good. appreciate Uber ride back after drop off. Price was high and service took 4 days but overall very good. More

What a great experience!! Not only was Pacific BMW organized and customer service was helpful and friendly but the service on my car was awesome. Loved the video that was emailed to me letting me know organized and customer service was helpful and friendly but the service on my car was awesome. Loved the video that was emailed to me letting me know an update on the work that was completed but Gilbert kept me completely updated on when my car would be ready for pick up! I never had to question if the proper work was being conducted or when my car would be available. Also, Gilbert was very friendly, tentative and explained everything to me clearly. He even helped me reconnect my Appleplay to my phone....which is huge because I’m not tech! Loved the extra bonus of my car being washed! Pacific BMW is a classAct all the way!! Thank you so much! More

The service team at Pacific BMW is very friendly and attentive. They provide a great service and work quick even when they are busy. I always get great feedback on my car whenever I bring it in for serv attentive. They provide a great service and work quick even when they are busy. I always get great feedback on my car whenever I bring it in for service. More

Manny was professional and efficient. Serviced my car is less than expected time and very responsive to my requests. Appreciate his great communication and will be back to him next time as well. less than expected time and very responsive to my requests. Appreciate his great communication and will be back to him next time as well. More

very courteous and professional reception and service advisor. Very impressed with video diagnosis format. I would definitely recommend your dealership service department to relatives and friends. advisor. Very impressed with video diagnosis format. I would definitely recommend your dealership service department to relatives and friends. More

Great service ! Great Communication and attention to detail. Consistent updates and time lines on when the work was going to be completed. Great service rep ! detail. Consistent updates and time lines on when the work was going to be completed. Great service rep ! More

Very pleased with the service. My car was done the same day. Everyone was very polite and professional. I felt very comfortable with how careful everyone was given the COVID situation. Everyone wore masks, day. Everyone was very polite and professional. I felt very comfortable with how careful everyone was given the COVID situation. Everyone wore masks, my service loaner was sanitized as well as my car when I picked it up. Thank you More