Pacific BMW - Service Center

Dealership team is professional, friendly, efficient and knowledgeable. The environment from the main showroom to the service department is welcoming, calm and most important they are practicing COVID-19 knowledgeable. The environment from the main showroom to the service department is welcoming, calm and most important they are practicing COVID-19 safety guidelines. I truly appreciate that!!! More

I have been doing business with Pacific BMW for the past 6 years, and I can only say great things about their excellent customer service. 6 years, and I can only say great things about their excellent customer service. More

I have been very pleased with the service department I I have been very pleased with the service department I have always come pacific BMW and will continue- and always recommend to my friends. Thank yo I have been very pleased with the service department I have always come pacific BMW and will continue- and always recommend to my friends. Thank you More

Henry is a great service advisor at Pacific BMW, probably the best one. Great customer service. The technicians can do a better job at identifying the issues that my car is experiencing. I find that many of the best one. Great customer service. The technicians can do a better job at identifying the issues that my car is experiencing. I find that many of the issues are "not found" but when I take to other dealerships, they identify the issue and fix it. More

All service doing well except the advisor Justin Ko. Very poor experience with him, treated CPO car and owner like a non important customer. Also, it’s ridiculous that CPO warranty doesn’t cover the defectiv poor experience with him, treated CPO car and owner like a non important customer. Also, it’s ridiculous that CPO warranty doesn’t cover the defective sensor. More

Excellent service from service advisor Manuel Cruz and technician Calvin Yun. They are the best in the business. I will always recommend them to my friends and family. technician Calvin Yun. They are the best in the business. I will always recommend them to my friends and family. More

Manny was very professional and helpful, however, one of his colleagues was not and Manny said that he would talk to him. I hope he did so. his colleagues was not and Manny said that he would talk to him. I hope he did so. More

Took my i3 in for service. The service team made it easy and quick. My service advisor, John Vasquez, was responsive and communicative. I highly recommend Pacific BMW! and quick. My service advisor, John Vasquez, was responsive and communicative. I highly recommend Pacific BMW! More

Nice. They help me very fast, but they are a little expensive, so I hope they can do more cheaper for the old cars. Perfect expensive, so I hope they can do more cheaper for the old cars. Perfect More

Overall the process of minimizing the face to face contact is very good. Staff do pay attention to people who needs assistance even when it was very busy. Marco took care of me and communicated very q contact is very good. Staff do pay attention to people who needs assistance even when it was very busy. Marco took care of me and communicated very quick and accurate. More