Pacific BMW - Service Center

The staff was very friendly and professional. Jesus Quezada made sure that he added all the items that needed to be inspected and done. The video and the tips provided in the video were very help Jesus Quezada made sure that he added all the items that needed to be inspected and done. The video and the tips provided in the video were very helpful. Additionally, the video helped to feel included in the process. Thank you. More

Rude employees, unsanitary loaners, loaner manger yelling at customers, she needs some customer service classes. Don’t recommend anyone to take their car. at customers, she needs some customer service classes. Don’t recommend anyone to take their car. More

Professional and courteous staff. There is a method and everyone is doing their job efficiently. There is a method and everyone is doing their job efficiently. More

Marco was excellent. Kept me updated and took the time to explain the details of my recent service. Looking forward to working with him again. Kept me updated and took the time to explain the details of my recent service. Looking forward to working with him again. More

Great service experience. I have a prepaid oil change package with pacific BMW. Got my car back cleaned, serviced and on time. I have a prepaid oil change package with pacific BMW. Got my car back cleaned, serviced and on time. More

Great experience as always! Great customer service. Haybert Davtian is the best at the Service Department! Great customer service. Haybert Davtian is the best at the Service Department! More

Great experience as always! Great customer service, from the greeters, to sales, to financing, to service! James Kim is very knowledgeable and professional. Amie Gasabyan is the Great customer service, from the greeters, to sales, to financing, to service! James Kim is very knowledgeable and professional. Amie Gasabyan is the best at the Service Department! More

Manny was great. ..when he replied. Due to a parts shortage, Pacific BMW had my car for THREE MONTHS. I'm sure Manny had many other customers he was working with, but ..when he replied. Due to a parts shortage, Pacific BMW had my car for THREE MONTHS. I'm sure Manny had many other customers he was working with, but his response time to my text messages or phone calls was very slow. Sometimes days before I would get a reply. Sometimes I had to reach out more than once in order to get a response. A simple, short reply would have been greatly appreciated and better than no response at all. However, when he did reply he was great. Gave me the information I was looking for. He also helped arrange a loaner car swap so I didn't have to drive an hour to the dealership. Pacific BMW was just OK. I didn't appreciate the convenience fee charged when using a credit card to pay my deductible. I didn't like that I had to ask for the paperwork to be sent to me instead of automatically sent or given to me for the loaner. Really, the only reason I went to Pacific BMW is because that's the closest dealership to where I live where BMW Roadside would tow to for free. I didn't really get any warm fuzzies from this dealership to be honest. Just felt like it was all business. More

Everything worked out great. Amie provided amazing service! She is my go-to service advisor at this dealership. I can't say enough as to how great she is at her job. Amie provided amazing service! She is my go-to service advisor at this dealership. I can't say enough as to how great she is at her job. More

The labor just to replace the battery I bought from your dealership is very expensive. dealership is very expensive. More