Pacific BMW - Service Center

My experience here was excellent! John Vazquez made sure to Uber me there and back and kept me informed! Not only was the car service great, but so was the customer service! Thank you!!! to Uber me there and back and kept me informed! Not only was the car service great, but so was the customer service! Thank you!!! More

needs improvement on professionalism. 1) did not follow through on time with my request for a loaner, almost missed an important appointment. 2) a bit rude. through on time with my request for a loaner, almost missed an important appointment. 2) a bit rude. More

My experience at this dealership was absolutely awful, I have nothing good to say about Pacific BMW. From the customer service, to the wait times, loaner car, follow-up conversation when my car was finished have nothing good to say about Pacific BMW. From the customer service, to the wait times, loaner car, follow-up conversation when my car was finished-- I hope you all take the time to drive a little out of your way to visit a different dealership. I arrived on a Wednesday morning around 10:08 am for a 10:15 appointment. I was checked-in immediately upon pulling into the service dept, and asked to wait in my car until my service advisor was available. I was waiting in my car FOR AN HOUR. The phone service inside their service dungeon is awful, even when you connect to the Pacific BMW wifi. They asked me to send my license and insurance information, which would not go through due to this (also, why isn't it already on file?). Part of the loaner paperwork includes signing off on the walkaround of the car before you even do it, which I don't believe is right. My car had been dropped off for a standard service and oil change. I've been driving BMW's since I was 16, and it has never taken more than a day. I had to call my service advisor myself the following afternoon at 4:30 PM to get an update. And of course, I was transferred to his voicemail twice because "service advisors are usually away from their desks." I finally got a lackluster call back and a similar greeting an hour later when I went to pick up my car. I saw a few of the service advisors offer water or check-in on their clients who were waiting awhile-- I never received any such service. I LOATHE this place, which is awful since it is the closest dealer to my home. I'd rather inconvenience myself and go to BMW Beverly Hills or South Bay than deal with the sheer nonsense and crappy customer service I received here. They will lose both my service and sales business-- too bad since my lease is up soon! After this experience, I'm not sure I even want to stick with BMW as a brand. This dealership is a horrible representation of the brand overall. DO NOT GO HERE! More

They have been improving the time it takes to drop off your car and get a loaner. Still have a ways to go, but making progress in the right direction. your car and get a loaner. Still have a ways to go, but making progress in the right direction. More

Well maybe. If you have a good service advisor (like Galo) then yes. Otherwise place is a zoo and you are just a number. Before having Galo as a service advisor I could never get an appointment or I wou Galo) then yes. Otherwise place is a zoo and you are just a number. Before having Galo as a service advisor I could never get an appointment or I would be told I could not get a loaner. YMMV. More

My experience with pacific BMW was great one of the greatest dealer on Brand Blvd, and this is the 6 BMW That I bought and always serviced at Pacific BMW. greatest dealer on Brand Blvd, and this is the 6 BMW That I bought and always serviced at Pacific BMW. More

Had a tire replaced it cost 265 with a $25 discount. I then looked later after paying that I could have got the same tire installed for 200 or less at a tire shop. then looked later after paying that I could have got the same tire installed for 200 or less at a tire shop. More

Amazing service! The staff is the best in the biz. Gilbert goes out of his way to make sure you and your car are treated right! Gilbert goes out of his way to make sure you and your car are treated right! More

Always consistent, always professional, never disappointed when I stop by. I wish I had more reasons to come by the dealership. Excellent all-around service! disappointed when I stop by. I wish I had more reasons to come by the dealership. Excellent all-around service! More

i have always loved the Pacific BMW , I've been a loyal costumer for over 3 years and i just bought my X5 a few weeks ago. Unfortunately i have a terrible experience when i went to get a tire fix due to a costumer for over 3 years and i just bought my X5 a few weeks ago. Unfortunately i have a terrible experience when i went to get a tire fix due to a nail and they told me my care was ready and i got there with the loaner and my car wasn't and they couldn't tell me what happened. They did ended up delivering my care to my house 2 days later so i didn't have to go, but i thought that is a terrible image specially for such a big brand. The customer service had a what? face the whole time and i just ended losing time. First time i have a bad experience with them and i hope i don't have to have another bad experience because i love my car and the brand and had always had quick service and a smile, but this time it wasn't the case. Sorry. More