Pacific BMW - Service Center

If I could give this place zero stars, I would.The If I could give this place zero stars, I would. The entire operation ran here is unprofessional and the customer service is not the best. I've had i If I could give this place zero stars, I would. The entire operation ran here is unprofessional and the customer service is not the best. I've had issues with this place giving me the run around every single time I take my car in. I won't be purchasing my family car from BMW. I'm going back to Toyota. More

Gilbert was great in assisting me with the required service on my vehicle. Everything went smoothly and they he was welcoming and very helpful. Your loaner department was also very helpful service on my vehicle. Everything went smoothly and they he was welcoming and very helpful. Your loaner department was also very helpful More

Great customer service. Friendly. We were notified when the car was done. It was washed looking better than when it came in. They have a great team that gets everyone in and out. Have used them since we g the car was done. It was washed looking better than when it came in. They have a great team that gets everyone in and out. Have used them since we got our first BMW in 2002. More

Went above and beyond to get the job done! Handled all issues and were very polite. Provided a loaner vehicle that was clean ready for me when I needed it. issues and were very polite. Provided a loaner vehicle that was clean ready for me when I needed it. More

Great costumer Servic they fix my car perfectly. Great advisor Whos name is Justin did everything and explain everything perfec about car, and thanks to mechanics to to do the great job. advisor Whos name is Justin did everything and explain everything perfec about car, and thanks to mechanics to to do the great job. More

Manny is great. He kept in touch regularly and was responsive to my needs. I am very concerned about Covid and Manny was great about that. THE REST OF YIUR STAFF need better training, though. M responsive to my needs. I am very concerned about Covid and Manny was great about that. THE REST OF YIUR STAFF need better training, though. Many staff had the mask below their nose and and did not even try to maintain social distance. I was also concerned by the amount of customers either not wearing masks or wearing them improperly. And there appeared to be no mask enforcement. More

Great customer service and the service department was constantly providing updates throughout the process. My service rep Henry is amazing!! He serves more than 5 stars! constantly providing updates throughout the process. My service rep Henry is amazing!! He serves more than 5 stars! More

Excellent.timely. Responsive. Helpful. All that could be expected was excellent. Good job by the entire team. Thank you for this positive experience, as usual. expected was excellent. Good job by the entire team. Thank you for this positive experience, as usual. More

Manuel was awesome, could not have asked for better service! He was very communicative, professional, and kind! would definitely work with him again in the future! service! He was very communicative, professional, and kind! would definitely work with him again in the future! More

Great service and advisor! I definitely recommend this dealership for all your service needs. Gilbert is the best he keeps you updated on your car and tries to have your service done as soon as possible! dealership for all your service needs. Gilbert is the best he keeps you updated on your car and tries to have your service done as soon as possible! More