Pacific BMW - Service Center

Will always go to Pacific BMW over most dealerships! We purchased our first BMW IN 2006 from pacific BMW and will travel the 50 miles to take my vehicle there even though we have a dealership less than We purchased our first BMW IN 2006 from pacific BMW and will travel the 50 miles to take my vehicle there even though we have a dealership less than 2 miles from our home. Galo is fantastic!! More

Service is excellent. Except only it’s a bit pricey. I like how their system works. Except only it’s a bit pricey. I like how their system works. More

They were unsuccessful in determining the issue with my car. The card did not respond to fob until it had a charge and then worked using the fob for two days before being assessed at the service center. Th car. The card did not respond to fob until it had a charge and then worked using the fob for two days before being assessed at the service center. The final assessment was a fob with a low battery. Does not make sense and does not explain what happened to my car More

Unpleasant experience with the service department in regards of my car being damaged by the road service which they damaged my vehicle wheels bolt and the dealer was making me pay for it which was spous regards of my car being damaged by the road service which they damaged my vehicle wheels bolt and the dealer was making me pay for it which was spouse to be covered by the insurance and the warranty of my new car I am still waiting for them to give me back my 5,000 dollars for insurance that I don’t need More

Big Fan! Galo Mora is wonderful....simply wonderful! Thank you pacific BMW for creating an atmosphere that has Galo Mora's in it! Galo Mora is wonderful....simply wonderful! Thank you pacific BMW for creating an atmosphere that has Galo Mora's in it! More

Great service. High end feeling premises just like a BMW dealership should always be. Liked it. High end feeling premises just like a BMW dealership should always be. Liked it. More

Everyone was so courteous and helpful. Marisela was a dream to work with. The whole process was smooth and easy. Marisela was a dream to work with. The whole process was smooth and easy. More

Pasquale the service manager has a terrible condescending attitude when talking to customers and laughs off the idea of making a bbb complaint. I will never purchase another bmw because of the service receiv attitude when talking to customers and laughs off the idea of making a bbb complaint. I will never purchase another bmw because of the service received from this dealership More

The staff was very friendly and professional. Jesus Quezada made sure that he added all the items that needed to be inspected and done. The video and the tips provided in the video were very help Jesus Quezada made sure that he added all the items that needed to be inspected and done. The video and the tips provided in the video were very helpful. Additionally, the video helped to feel included in the process. Thank you. More

Rude employees, unsanitary loaners, loaner manger yelling at customers, she needs some customer service classes. Don’t recommend anyone to take their car. at customers, she needs some customer service classes. Don’t recommend anyone to take their car. More