Pacific BMW - Service Center

Great customer serviceFriendly staff. Mr Pogosyan kept Great customer service Friendly staff. Mr Pogosyan kept me informed of the progress of my car service. I also received a video from the mechanic whil Great customer service Friendly staff. Mr Pogosyan kept me informed of the progress of my car service. I also received a video from the mechanic while my car was being serviced. Very satisfied customer. More

They've been amazing. I was treated with care and respect. The employees all seemed to respect people's health and adhered to safety protocols. I had an idrive issue and it seems to be okay so far. respect. The employees all seemed to respect people's health and adhered to safety protocols. I had an idrive issue and it seems to be okay so far. Haha here's to hoping. More

Pacific has been efficient, reliable, and courteous. My service advisor returned messages, got the work completed on time and was nice doing it. Pacific performed an excellent delivery experience two year service advisor returned messages, got the work completed on time and was nice doing it. Pacific performed an excellent delivery experience two years ago that still is much appreciated. My wife bought a competing brand at another dealer and had a wwholly inadequate explanation of the MMI that caused us undue stress on a recent trip. Now I appreciate Pacific new car delivery and service even more! If only BMW had more interesting new models I would never waiver. More

Service Advisor Vanessa was A+++++++++++.Vanessa and the Service Advisor Vanessa was A+++++++++++. Vanessa and the Mechanic working on my vehicle in the video were above and beyond, totally on point and tha Service Advisor Vanessa was A+++++++++++. Vanessa and the Mechanic working on my vehicle in the video were above and beyond, totally on point and that experience can only be found @ a high end dealership like Pacific. They provide that Nordstromesque style where the Customer's choice to bring their vehicle to Pacific for service is outwardly appreciated and valued. That's the feeling i came away with. More

I was really disappointed that I had to wait around 3 to 4 hours even with a scheduled appointment for an oil change. Getting oil changes elsewhere takes less than 30 minutes without an appointment; seems c 4 hours even with a scheduled appointment for an oil change. Getting oil changes elsewhere takes less than 30 minutes without an appointment; seems counterintuitive. More

Salesperson adding unnecessary service, which was not part of the service quote. After Vehicle was washed and cleaned, there was an additional dent and broke the emblem letter on passenger door.. part of the service quote. After Vehicle was washed and cleaned, there was an additional dent and broke the emblem letter on passenger door.. More

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I have been dealing with my 2010 X5 for 3 years . I met Manny because of a check engine light and he has been awesome. He is friendly, has empathy and has always showed excellent service. One time i brough Manny because of a check engine light and he has been awesome. He is friendly, has empathy and has always showed excellent service. One time i brought my car and he was not in I immediately felt the lack of personalized treatment from one of the service reps and I vowed to only go to Manny if I had to bring my car. Yesterday I got my car delivered all the way to Santa Clarita. I felt so special! This is why I bring my car to Pacific BMW instead of our local BMW. They feel like family. More

Amie Gasabyan is the reason I come to Pacific BMW. It is not my local BMW dealership. Amie has helped me with my last three BMWs. Amie is through. I trust her to take excellent care of my cars. She is alway not my local BMW dealership. Amie has helped me with my last three BMWs. Amie is through. I trust her to take excellent care of my cars. She is always available to answer any questions I have. I sincerely appreciate the understanding of BMWs she provides to this service department as well as her ability to work well with people. Amie is friendly yet professional! She is a great asset to this dealership. More

They took care of me and my car.They quickly found the They took care of me and my car. They quickly found the problem with the car and didn’t waste any time getting it fixed. They took care of me and my car. They quickly found the problem with the car and didn’t waste any time getting it fixed. More