Pacific BMW - Service Center

Gilbert is not very friendly. Never introduced himself in the beginning. In the end kept trying to walk away as I was talking to him. I have had a few people here and they have been great, but Gilbert by far the beginning. In the end kept trying to walk away as I was talking to him. I have had a few people here and they have been great, but Gilbert by far the worse customer service. More

Very helpful fast to respond and updates you thru text messages. Very good service and highly recommended. I’m very grateful and happy I took it to pacific BMW Glendale and I live in Simi Valley. messages. Very good service and highly recommended. I’m very grateful and happy I took it to pacific BMW Glendale and I live in Simi Valley. More

Gilbert was always super helpful and gracious as usual! I was a bit shocked at the tire price but he took care of the exchange in and out. Thank you! was a bit shocked at the tire price but he took care of the exchange in and out. Thank you! More

Smooth experience from beginning to end. Marco was kind and helpful. He provided excellent and professional customer service. I was notified as soon as my car was ready and offered accommodations if I need and helpful. He provided excellent and professional customer service. I was notified as soon as my car was ready and offered accommodations if I needed any. Thank you! More

Overall good, but too long wait time, appt was on 11:45, waited till 12:30.and workers are not enough responsive. Liked Henry Burmayan. waited till 12:30.and workers are not enough responsive. Liked Henry Burmayan. More

Good service, Justin was quick and responsive, and cared about if i would need anything in additional. The service was smooth, will come back again. about if i would need anything in additional. The service was smooth, will come back again. More

Amie Is always clear with what I need and helps make it out of there quickly. They solved my problem quickly. The work is high quality and it helps to have a nice loaner. out of there quickly. They solved my problem quickly. The work is high quality and it helps to have a nice loaner. More

Amazing customer service from start to finish! Frank & Armando couldn't have been more helpful and I ended up with more than I could have ever expected Armando couldn't have been more helpful and I ended up with more than I could have ever expected More

Had my scheduled service with John Vazquez who was nothing short of fantastic. I also appreciate all of the extended COVID-19 precautions from #pacificbmw nothing short of fantastic. I also appreciate all of the extended COVID-19 precautions from #pacificbmw More

As always best customer service and very professional staff. I am very happy with Pacific BMW customer service. I took my car in without appointment and they were manage to help me with their bust schedu staff. I am very happy with Pacific BMW customer service. I took my car in without appointment and they were manage to help me with their bust schedule. Thank you More